Parts Administrator (Automotive)

Milton Keynes

Founded over a century ago, our client is a global automotive brand with production facilities in over 20 countries, employing tens of thousands of talented individuals worldwide.

 As a Parts Administrator you will provide first-class support to a network of dealers throughout the UK and Ireland.

 Key Responsibilities:

• Supporting the dealers for all products in the network (via phone, email and the help desk ticketing system) with technical parts interpretation, product specification, stock availability, delivery and general enquiries
• Processing orders / returns of parts and accessories, working closely with the UK Warehouse team and European warehouse colleagues regarding stock availability
• Processing return credits and invoices
• Liaising with courier partners regarding the delivery of parts and accessories
• Supporting the Dealer Services Manager with the onboarding of new dealers
• Investigate and resolve claims and queries
• Maintaining up-to-date product and parts knowledge (current and legacy) across all divisions, market conditions and issues faced by the Dealer Network

What skills and experience are we looking for?

• Automotive industry experience with vehicle parts and accessories
• High level of attention to detail
• Problem solving skills
• Good numerical and literacy skills
• Proficient in Microsoft Office packages, including Excel
• Excellent verbal and written communication skills