Customer Service Advisor

Bletchley, Milton Keynes | Temporary to Permanent

Starting on Monday 7^th September, 9:00am - 6:00pm

£12.85 per hour

• 5 days per week
• Working every other weekend required
• Rotating schedule with regular days off

Are you passionate about delivering exceptional customer service? Are you looking for a stable, full-time role with excellent benefits and a clear route to a permanent position?

Tate Recruitment is currently recruiting for Customer Service Advisors to join a busy and supportive customer experience team based in Milton Keynes. This is a fantastic opportunity to join a successful and growing business where you'll play a key role in delivering outstanding service to customers across multiple channels.

Training

Successful candidates must be available to attend a mandatory two-week training programme:

Monday to Friday, 11:00am - 8:00pm

Important: Full attendance during training is required, and no holidays can be taken during the first six weeks of employment.

The Role

As a Customer Service Advisor, you'll be the first point of contact for customers from around the world, providing support via telephone, email and live chat. You'll be joining a fast-paced, friendly team dedicated to delivering an exceptional customer experience.

Key Responsibilities

• Responding to inbound customer calls, emails and live chat enquiries
• Assisting customers with placing orders
• Providing updates on existing orders
• Advising customers on promotions, offers and discounts
• Handling queries regarding deliveries, returns and cancellations
• Resolving complaints professionally and efficiently
• Delivering first-class customer service at every interaction

About You

We're looking for individuals who:

• Have previous customer service experience
• Possess excellent communication skills, both written and verbal
• Have a professional and friendly approach
• Enjoy helping customers and resolving issues
• Are confident using multiple systems
• Thrive in a busy and fast-paced environment

Temporary to Permanent Opportunity

You'll initially join through Tate Recruitment on a weekly-paid timesheet basis for approximately three months. Following successful completion of this period, you'll transfer directly to the client as a permanent employee with no additional probation period.

Permanent Benefits

• Hybrid working opportunities following probation
• Monthly bonus opportunities
• Overtime available
• 28 days holiday, inclusive of Bank Holidays, increasing with length of service
• Employee reward vouchers
• 50% staff discount
• Cycle to Work Scheme
• Discounted gym membership
• Health Shield Cash Plan
• Life Assurance
• Modern breakout areas with pool tables and table tennis tables
• Free tea and coffee on site

Apply Today

If you're looking for a rewarding customer service role with long-term career prospects and a fantastic benefits package, we'd love to hear from you.

Apply now with your CV and a member of the Tate Recruitment team will be in touch to discuss the next steps.