Customer Service Specialist

Location: Bedford (Office-Based)
Hours: shifts of 8am–4pm, 9am–5pm, 10am–6pm or 11am–7pm, 5 days per week including 2 Saturdays per month
Pay: £13.54 per hour
Contract: Ongoing Temporary Assignment
Start Date: Immediate Start Available

About the Role

We are looking for a Customer Service Specialist to join a busy customer service team within a large, well-established organisation. You'll support customers with booking and appointment queries while helping the team manage a high volume of enquiries.

Key Responsibilities

• Respond to customer enquiries via phone and email.
• Handle calls regarding outstanding appointments and bookings.
• Resolve queries efficiently and professionally.
• Complete associated administrative tasks accurately.
• Work across multiple systems while managing a busy workload.

About You

• Previous customer service experience.
• Strong administration and IT skills.
• Excellent communication and attention to detail.
• Ability to multitask and prioritise effectively.