Customer Account Representative (Italian Speaking) (1325422/001) Almere, Nederland
| Salaris: | EUR3000 - EUR3800 per maand |
Key Responsibilities
- Act as primary customer contact for the placement and fulfilment of sales orders, the daily interaction and customer inquiries / claims
- Daily monitoring of product shipments to ensure on time delivery and work with logistics and plants to resolve delivery issues
- Communicate any adjustments to customers as well as logistics parties
- Gain in-depth knowledge of the Company’s customers, products and services
- Work with customers and account managers to develop relationships that can improve service and increase customer retention
- Bridge the gap between what the customer expects and what the organization can realistically provide through effective communications, and by facilitating resolution of issues with plants, distributors/agents, logistics and sales management
- Review invoices on accuracy in order to be able to increase the number of invoices directly sent to customers