This position is no longer open for applications

Join us and Shape the Future of Cash Management! 

Are you a skilled and passionate Cloud Operations Engineer looking to make a real impact? A leading provider of cash management solutions for financial institutions and retailers is seeking a talented SaaS Operations Cloud Engineer to join our growing team in Carrollton, TX. We're revolutionizing how businesses optimize their cash operations, reduce risk, and increase profits, and we need your expertise! 

About the Role: 

As a SaaS Operations Cloud Engineer, you'll be a vital part of ensuring the reliability and performance of our cutting-edge Enterprise Software (SES) platform. You'll work closely with our Customer Support and Software R&D teams to monitor our application and infrastructure, proactively identify potential issues, and swiftly resolve incidents to minimize any disruption to our customers. This is a fantastic opportunity to contribute to a dynamic environment and play a key role in delivering exceptional service. 

What You'll Do: 

• Monitor the SES SaaS platform's performance and events, ensuring optimal uptime. 
• Analyze events, identify trends, and predict potential service degradations. 
• Develop and respond to alerts, errors, and incidents, driving swift resolution. 
• Collaborate with Support and R&D teams to troubleshoot and resolve incidents effectively. 
• Track issues to resolution using our ticketing system. 
• Provide regular incident reports and conduct root cause analysis (RCA) for continuous improvement. 

What You'll Bring: 

• Bachelor’s degree in computer science, computer engineering, or a related field. 
• Proven experience as an Cloud Operations engineer supporting a SaaS platform. 
• Hands-on experience with Oracle Cloud Infrastructure (OCI). 
• Exceptional troubleshooting skills. 
• Excellent written and verbal communication skills. 
• Strong project and task management abilities. 
• Ability to thrive in a fast-paced, high-pressure environment. 

Bonus Points: 

• Familiarity with ITSM or ITIL best practices. 
• ITIL certification. 

What We Offer: 

• The chance to be part of a passionate team at the forefront of innovation in the FinTech and Retail industries. 
• A collaborative and supportive work environment. 
• Opportunity to make a significant impact on our customers' success. 
• Located in Carrollton, TX (no travel required). 
• Flexible work schedule between 7 am and 7 pm US Central time, Monday through Friday.