Welsh Speaking Registration Administrator (Temporary)

£13.00 per hour | Hybrid Working | Cardiff (CF10)

Are you a fluent Welsh speaker with strong administration and customer service skills? We are currently recruiting for a Welsh Speaking Registration Administrator to join a professional organisation on a temporary basis to start asap. 

This is an excellent opportunity for someone who enjoys working in a fast-paced environment, supporting customers, processing information accurately and making a positive contribution to a busy team.

The Role

You will be responsible for maintaining professional registration records, processing applications and providing excellent support to customers via telephone, email and occasionally face-to-face.

The role combines administration, data management and customer service, requiring strong attention to detail and the ability to work accurately with confidential information.

Key Responsibilities

• Review, process and maintain registration applications and records
• Ensure information is accurate, complete and compliant with data protection requirements
• Update customer records and personal details
• Process payments and related administration
• Support data cleansing and reporting activities
• Respond to customer enquiries via telephone and email
• Provide advice and guidance on registration processes and requirements
• Support users with online systems and applications
• Handle incoming telephone enquiries throughout the day
• Maintain confidentiality when dealing with sensitive information
• Work collaboratively with colleagues to deliver a high-quality service

Essential Requirements

Welsh Language Skills (Essential)

• Fluent spoken Welsh
• Ability to read and understand work-related materials in Welsh
• Ability to understand Welsh conversations in a professional environment
• Ability to write emails and correspondence in Welsh

Experience & Skills

• Previous experience within a customer service or administrative role
• Experience using Microsoft Office, including Word, Outlook and Excel
• Experience using databases or electronic record systems
• Strong attention to detail and accuracy
• Excellent communication skills
• Ability to organise and prioritise workload effectively
• Ability to follow processes and procedures accurately
• Proactive approach to problem-solving
• Ability to guide and support users through online processes
• Ability to work effectively as part of a team

We will be reviewing applications as soon as we receive them so please apply as soon as you re able to