Service Advisor

Monday to Friday: 8:00am - 6:00pm / 5.30pm on a rota

Saturday: 8:00am - 12:00pm (1 in 3 rota)

Are you passionate about delivering excellent customer service? Do you enjoy working in a fast-paced environment where no two days are the same?

Our client, a successful and growing car dealership, is looking for a friendly, organised and customer-focused Service Advisor to join their busy aftersales team.

This is a fantastic opportunity for an experienced Service Advisor, although candidates with strong retail, hospitality or customer service experience who are looking to develop a career within the automotive industry will also be considered.

The Role

As the first point of contact for customers visiting the service department, you'll play a key role in ensuring every customer receives an exceptional experience from drop-off through to vehicle collection.

Your responsibilities will include:

• Greeting customers and managing front desk enquiries
• Booking vehicles in for servicing, repairs and maintenance work
• Liaising with workshop technicians regarding vehicle progress
• Providing regular updates to customers throughout the repair process
• Answering incoming calls and handling service enquiries
• Organising vehicle collection and return appointments
• Processing service documentation and invoices
• Promoting service plans and additional aftersales products where appropriate
• Moving customer and dealership vehicles when required

What We're Looking For

• Previous Service Advisor experience is desirable but not essential
• Strong customer service experience from retail, hospitality or a customer-facing environment will be considered
• Excellent communication and interpersonal skills
• Good organisational and administrative abilities
• Ability to work effectively in a busy team environment
• Professional and positive attitude
• Full UK driving licence is essential

Salary & Benefits

£30,000 - £32,000 basic salary

Monthly team bonus linked to workshop performance

Additional earning potential through service plan sales

20 days holiday plus bank holidays

Additional holiday entitlement awarded after each year of service (up to 5 extra days)

One-hour lunch break daily

Opportunity to leave at 5:30pm on weekday rota shifts

Full-time permanent position with a respected dealership group

Working Hours

Monday to Friday: 8:00am - 6:00pm

Saturday: 8:00am - 12:00pm (1 in 3 rota)

If you're a customer-focused individual looking to build a rewarding career within the automotive sector, we'd love to hear from you.

Apply today to join a successful dealership where your customer service skills will make a real difference.