This position is no longer open for applications

Overview

• This Client Engagement Specialist role supports and educates FMCG & beverage companies/manufacturers in getting enrolled and adhering to a government scheme
• By providing an overview of the scheme and it’s benefits, coupled with educating them on their reporting obligations
• Flexibly working both from home and their office in Rhodes – conveniently located near the station
• 6 month fixed-term contract (direct with client) – with possible extension opportunities
• Working full-time hours 37.5 hours per week (Mon-Fri)
• Paying $65-$75k + super (pro rata), with sick leave & annual leave
• Join a passionate team of individuals committed to promoting environmental awareness in the community

Your new company

This not-for-profit has a commitment to sustainability, championing educational awareness and protecting the environment

Your new role

Working in the Operations department you will be responsible for:

• Providing excellent client services in order to engage and educate clients across the sustainability scheme
• Communicate complex compliance requirements and benefits of the scheme to clients
• Taking client and requests over the phone, email and processing logging engagements into CRM system
• Assessing customer feedback to identify and address issues with a tailored response
• Working with other key stakeholders including Government & suppliers
• Ensuring strong governance and quality service standards, to successfully deliver all key service and project milestones
• Supporting the Client Services Manager with ad hoc administrative tasks and project tracking.

Criteria

• Proven experience in providing high-level client services
• Excellent written and verbal communication skills, being adaptable to each client’s situation
• Ability to show patience, empathy and reliance with clients
• Ability to de-escalate issues, conflict resolution
• Strong interpersonal skills working with wide-ranging stakeholders
• Excellent organisational, administrative & analytical skills (proficiency in Microsoft Office & CRMS)
• Full AU work rights are required, unfortunately Working Holidays Visas won't be considered

Benefits

• 6-month fixed-term contract direct with client
• Sick leave and annual leave
• Free onsite gym
• Get job satisfaction by making a huge impact to sustainability within the community

Next steps

• To launch your career, click ‘apply now’.
• The hiring manager will be arranging interviews from Aug 6 onwards  
• Ideally you will be available to start in Aug 2020– long notice periods cannot be considered unfortunately