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Customer Service Administrator
Hybrid, 3 days a week in Euston office
£16.53 per hour
Full time 37 hours a week

About the Role

Are you a detail-oriented professional with a knack for customer service and administrative tasks? Do you excel in using Microsoft Excel and thrive in a dynamic work environment? If so, we have an exciting opportunity for you!

Our client, a University that are ranked within the top 10 best Universities in the world, is seeking a dedicated Customer Service Administrator to join their team. This role is perfect for someone who is passionate about delivering exceptional customer experiences and has strong administrative skills.

Main Purpose of the Job

The primary function of the role will be to support the Commercial Letting Manager in driving and delivering the commercial strategy and income target. You will provide central administration of all commercial bookings, manage availability, maintain service levels, and build relationships with language school group clients, study group clients, and other group customers.

Key Responsibilities:

• Provide outstanding customer service by addressing inquiries and resolving issues promptly and professionally.
• Perform a variety of administrative tasks, including data entry, filing, and managing correspondence.
• Utilise Excel to create, update, and maintain spreadsheets, ensuring data accuracy and integrity.
• Support the team with various projects and tasks as needed.
• Represent the Commercial department at trade shows and exhibitions to promote the service and facilities available.
• Maintain booking systems and ensure customer data is accurate, secure, and compliant.
• Provide financial administration support, including raising and receipting purchase orders, agreeing resident payment plans, and managing customer room moves.

Qualifications:

• Proven experience in customer service and administrative roles.
• Proficiency in Microsoft Excel is a must, capable of formulas/sorting/interrogating Excel.
• Strong organisational skills and attention to detail.
• Excellent communication skills, both written and verbal.
• Ability to work independently and as part of a team.
• Previous experience in the accommodation, hospitality, or retail sectors is desirable.
• Experience in complaint handling and accommodation marketing and communications is a plus.