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Call Centre Advisor – Part Time

Bradford

6 month Contract, starting 30th March

£19.63 per hour

Tate are delighted to be working with a leading retail and commercial bank to recruit for a number of Part Time positions within their Fraud and Scams team. These roles are essential in supporting customers affected by the rapidly rising threat of fraud, ensuring they receive the understanding, protection and guidance they need during challenging moments.

Our client is offering the opportunity to join their business on a Part Time 6 month contract working 25 hours a week. If you have experience working in a call centre position supporting customers with empathy, patience and understanding then we would love for you to apply.  

The Opportunity

You will be working in the Fraud and Scams area of the business as a Fraud Advisor, supporting customers daily when they most need it. You will be speaking with individuals who are currently a victim of fraud or have fell victim to a scam. Full training is provided to ensure that you able to navigate these issues and secure positive outcomes while providing support to vulnerable customers at all times.

The key details!

• £19.63 per hour, paid via Umbrella
• Part Time: 25 hours per week
• 6 month contract
• Hybrid working, 3 days a week in the office.
• Office based in Bradford City Centre.
• Working 13:00pm – 18:00pm Monday to Friday.
• 30th March start date!

What you will be doing

• Supporting our clients’ customers during vulnerable moments, when they most need it.
• Building natural rapport through great conversations with customers in a way that makes them feel protected and valued.
• Showing great personal resilience in the face of challenging customer situations to deliver great outcomes.
• Championing customer experience, delivering a personal touch tailored to the customer’s needs. Showing empathy and understanding, focused on the right outcome.
• Developing and learning about the latest fraud and scams, sharing knowledge and experience to aid continuous development.

 What we ask from you?

• Experience of working within a contact centre, additional experience of working within Financial Services is highly desirable.
• Exceptional listening and communication skills with the ability to show empathy in a customer situation.
• Strong teamwork ethic and highly motivated.
• A real desire to go above-and-beyond for customers
• Effective team working skills with a flexible, can-do approach to work
• Ability to grow, adapt and change accommodating business needs and priorities

What next?

If you are interested in this position, then please apply today and if suitable one of our team will be in touch to discuss your application.

Please note the start date for this role is Monday 30th March.

Please Note:

This role is working for a Financial Services company and therefore will undergo extensive compliance checks including a DBS and Credit check, alongside 3 years of referencing.

Please consider this before applying.