Customer Service & Operations Assistant

£28,000

Birmingham City Centre

Fully Office Based, Monday-Friday, 9am-5pm

We're looking for a friendly, organised and customer focused individual to join a growing team in the heart of Birmingham.

This is an opportunity to become a key part of a highly respected learning and professional development organisation that genuinely puts people first. You'll be supporting learners, employers and colleagues throughout their journey, building relationships, solving problems and helping to create an exceptional customer experience.

Whether your background is in customer service, retail, hospitality, reception, office administration or client support, if you enjoy working with people and thrive in a fast-paced environment, we'd love to hear from you.

Why This Role?

No two days are the same here, you will be the person welcoming learners into the centre, helping employers find the right training solutions, supporting apprentices through onboarding, answering enquiries, coordinating courses, working closely with skills coaches, and making sure everything runs smoothly behind the scenes.

For many learners, you'll be part of their journey for several years. You'll get to know people by name, build lasting relationships, and become someone they trust and rely on.

You will be joining a small, close-knit team and have opportunities to get involved in a wide variety of projects to develop your career as the business continues to grow.

What You'll Be Doing

Customer Service & Relationship Building

• Acting as the first point of contact for learners, employers and clients
• Handling enquiries via phone, email and face-to-face interactions
• Building strong relationships with students, line managers and employers

Learner & Apprenticeship Support

• Carrying out eligibility checks and collecting required documentation
• Booking learners onto the correct courses and programmes
• Liaising with skills coaches and making amendments where required

Operations & Administration

• Managing shared inboxes and responding to enquiries
• Producing reports and maintaining trackers
• Assisting with course materials and classroom preparation

What We're Looking For

Essential

• Previous administration experience
• Customer-facing experience in retail, hospitality, reception or client services
• Confidence speaking with a variety of people over the phone, by email and face-to-face
• Experience managing multiple priorities in a busy, fast-paced environment
• Strong organisational skills and attention to detail
• Excellent communication skills, both written and verbal
• A proactive and positive attitude

Nice to Have

• Experience within education, training or apprenticeships
• Experience supporting learners or students

What's On Offer?

• £28,000 salary
• 25 days annual leave plus bank holidays
• Additional Christmas shutdown days on top of annual leave
• Private medical insurance after probation
• 8% pension contribution
• Genuine opportunities for progression as the team continues to grow