manpower Bilingual Customer Service Rep - Technical North America, Canada
;
Bilingual Customer Service Rep (French/English), permanent
OFFERING:
Competitive compensation.
On-going coaching and training to ensure yo ... more
Bilingual Customer Service Rep (French/English), permanent
OFFERING:
Competitive compensation.
On-going coaching and training to ensure your success.
Health and dental benefits.
Vacation and personal days.
Corporate Fitness Program & Audi Corporate Program.
Located right at TTC

Main Responsibilities:
You will be providing support to clients by consulting, identifying concerns/issues, collecting information, and providing a solution.
Responding to inbound calls and making follow-up calls.
Qualify and channel customer inquiries to the correct department.
Follow guides and manuals to assist with the solution process.
Ensure the CRM system is accurate and utilized effectively.
Qualifications:

Must have a minimum of 1 year call centre experience in customer service or Retail Customer Service. Will consider recent Grads.
Excellent English and French verbal and written communication skills is a must.
Proven track record of providing exceptional customer service skills.
Must be able to work a rotating schedule: Monday-Friday 8am-9pm + rotational shifts on weekends occassionally. (shift trading is allowed)
Computer proficiency.
Good understanding of technology.

TO APPLY, EMAIL RESUME DIRECT TO: JAN.GIORDANO@MANPOWER.COM
 

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