Supv, Inside Sales - Cox Business (39862) Baton Rouge, Louisiana
COMBUS: Promotes, sells, and retains commercial business solutions for voice, data and video. Target customers include small, medium and large businesses, educational, government, carrier and national accounts, as well as other specific market verticals (such as hospitality).
1-Leads and motivates a team of sales professionals to meet or exceed sales goals.
2-Develops team strategy, forecasting, reporting, analysis, financial forecasting and administration of sales channel.
3-Assigns territories, customer sales opportunities and sales goals to sales professionals.
4-Coordinates effectively with Residential, Operations, and Engineering counterparts to maximize sales opportunities, ensure high quality product delivery and customer service.
5-Works with sales peers to ensure that all customer leads are passed to the appropriate sales professionals.
6-Achieves business objectives and call center or outside sales performance goals while ensuring the highest level of operational efficiencies.
7-Accompany outside Account Execs on sales visits as needed as well as determine customer requirements, develops proposals and executes technical presentations.
8-Reviews proposals created by Account Execs to provide necessary input.
9-Ensures Building Access Agreements are negotiated and maintained to Cox Communications best interest.
10-Interfaces with Operations & Engineering to ensure network availability/serviceability before orders are finalized.
11-Understands the core network and communicates network changes to the sales team.
12-Collaborates with product managers to ensure the sales team's understanding of new products and provides product feedback.
13-Hires, develops, performance manages, and trains employees. Motivates and coaches staff to achieve department and company goals.
14-Disseminate company goals and direction as announced by senior team to all direct reports.
15-Controls expenses while meeting or exceeding revenue goals and maximizing ROI.
16-Remains current of technical information regarding Cox's telephony, data and video products and offerings, CPE, networking, consultative sales skills and sales management and negotiation skills.
Typical Training / Experience - Bachelors degree prefered; 3 to 5 years sales supervisory experience prefered;
Influence/People Leadership - Primary input to hiring, performance, and rewards decisions for a group of service, production, or support employees, perhaps assisted by subordinate team leaders or senior individual contributor employees; Primary contribution is supervising other people (rather than applying knowledge); Supervises support, production, and/or lower level professional individual contributor employees directly or indirectly; Schedules work for optimum efficiency and productivity; Provides day-to-day work direction; Schedules and approves vacation and overtime; May be a project or process manager without direct reports responsible for influencing and coordinating with non-reporting resources
Supervision - Typically supervises non-exempt support and service employees
Span Of Control/Complexity - Activities are relatively homogenous; generally only one shift or area is supervised by incumbents at this level OR may lead smaller, less complex projects/ assignments
Decision-Making Authority - In conjunction with higher management, ensures that work is performed consistently with CCI policies and procedures
Financial - Contributes to development of an operating plan, budget, and performance goals (revenue and/or expense) for the work group(s) managed and the department of which it is a part; May manage elements/portions of a department or project budget
Consequence Of Error - Actions at this level can cause or prevent delays, inefficiencies, or unnecessary expenses and affect the efficiency and effectiveness of the people and/or the projects managed
Typical Problems Solved - Identification/application of solutions is more likely to be based on similar prior experiences, not on ingenuity; problems are generally clearly defined
Core Functions - Assigns and checks work; Provides guidance and training; Provides input to hiring, firing, layoff, promotion, reward, and other decisions; Manages overtime; Focused on maintaining steady workflow and productivity, meeting service/productivity standards, and resolving operational problems and handling disturbances; Manages a small/medium size project team
Technical/Admin Work Performed - May spend up to 20% of time performing service, production, craft, or support work OR May manage a project or process that is more narrowly defined or basic/noncomplex
Cox Communications, Inc. and its subsidiaries are Equal Opportunity Employers. We have a tradition of encouraging a wide diversity of talents through a broad range of hiring practices. Please note those individuals submitting resumes online or by mailing a resume are not considered an applicant for employment until a signed employment application form is completed, usually at the time of interview.
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www.cox.com, www.coxmedia.com, www.coxbusiness.com.
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