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Credit Control/Income Recovery Officer

Credit Control/Income Recovery Officer

Location:  Bracknell, England


Title: Credit Control/Income Recovery Officer – 6 months contract

Salary: £28,000 (pro-rata)

Hours: 37 hours Monday-Friday

We are looking for a credit control/income recovery officer to join our client in Bracknell on a 6 month contract. You will be responsible for improving payment arrears performance and devising processes in order to achieve their target by March 2015. You will be able to work under pressure, with ability to prioritise your own workload.

The Role:

Working closely with the Business improvement Manager, you will be required to concentrate on delivering new income recovery processes and devise new performance reports to support the income recovery process. You will be required to devise an action plan to prevent arrears and improve the income collection rate. You will be implement interventions for customer requirement support and the involvement of external agencies. You will be required to set up processes to ensure payment is made on time including setting up a communication plan and maximising the use texting reminders, and providing scripts and training to the customer service centre. You will be working with the Income Recovering Manager to propose incentives and sanctions to encourage payment.

Who we’re looking for:

The successful candidate will ideally have previous experience of income recovery and arrears recovery in private or public sectors. You will have experience of working in a busy customer service environment, and will be highly committed to delivering excellent customer service. You will have excellent oral and written communication skills, with a good working knowledge of IT skills. You will be able to work as part of a team and use own initiative to propose and implement new ideas to improve rent collections.

Free onsite car parking

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