Our MASTER TECH is responsible for the efficient diagnosis, repair and replacement of general automotive parts and accessories. Direct interaction with customers and deliver superior service through educating the customer on the problems and proposed solutions for their vehicle. Conduct a wide variety of diagnoses and repairs; including but not limited to performance, drivability and emissions diagnostic, state safety and emissions testing, brakes, steering and suspension, electrical, maintenance services, HVAC, starting and charging, and major engine.

Duties & Responsibilities

* Responsible for all aspects of diagnosis and repairing a customer’s vehicle as well as caring for the vehicle while it is being repaired and properly securing it after repair is complete.

* Strictly adhere to a “do it right the first time” policy.

* Maintain a 90% minimum productivity performance level.

* Ensure all training completions are maintained at 100%

* Become recourse for technical matters related to installation and proper application of parts and accessories.

* Focus on customer needs.

* Maintain technical capabilities to ensure proficient use of service equipment and maintain certification status.

* Other duties as assigned.

Knowledge, Skills, and Abilities

* Minimum of 6 months’ experience as a certified technician or mechanic and eight ASE’s (A1 Engine Repair, A2 Automatic Transmission, A3 Manual Drive Transmission, A4 Steering and Suspension, A5 Brakes, A6 Electrical, A7 HVAC, A8 Engine Performance) are required.

* Ability to read, analyze, and interpret retail business reports, professional and/or technical journals, time reports, operational reports, government regulations, merchandising reports, plan-o-gram (merchandising) instructions or technical procedures.

* Strong customer service skills.

* Strong verbal skills.

* Must be able to work days, nights, weekends, and holidays.