Work At Home Help Desk Technicians Needed Immediately!!
Nashville, Tennessee
ManpowerGroup has an Urgent need for Work From Home Help Desk Support Technicians. If the following job description fits your experience, please submit complete an application by clicking (or copying and pasting the following link into your browser: www.directch.com/manpowertech
JOB SUMMARY:
The Support Technician is responsible for providing distinctive customer service experience to First Base customers. In this role the individual is empowered to facilitate customer inquiries at the first point of contact using tools provided. Through effective diagnosing of computer systems the individual will present customers with solutions.
RESPONSIBILITIES:
Provide remote technical support to First Base customers
Acknowledge, evaluate and appropriately handle customer contact (calls and chat)
Identify technical issues by thoroughly examining systems using diagnostic tools
Respond promptly to on demand support requests
Advise customer of software and hardware options and best practices, offer add-on sales to products and services when appropriate
Attend training to improve service and learn new products and procedure
If your background fits with the following Competencies/Requirements, please apply by going to the link: www.directch.com/manpowertech
COMPETENCIES / REQUIREMENTS:
Extensive knowledge of personal computer hardware, Windows OS, application support, peripherals, and networking
Must be well versed in resolving all common computer problems including viruses, spy-ware, slow performance, errors, email client set-up, software installation and configuration, wireless networks, and peripheral problems
Ability to communicate technical issues in a manner for non technical individuals can understand
Ability to provide exceptional customer service through verbal and written medium
Highly motivated and able to work independently. Take ownership for problems and follow through to resolution
Excellent multi-tasking skills
One or more of the following certification(s): MSDT, MCSE, A+, MCP, Net+. NOT accepted: CCNA and CCNP.
EDUCATION / EXPERIENCE:
High School Diploma or equivalent
2 years minimum desktop or call center support for all of the standard windows based systems. Previous technical support experience with Mac OS based systems a bonus
Again, if this position fits with your experience and back ground, please apply by going to the link: www.directch.com/manpowertech
Apply Now!
JOB SUMMARY:
The Support Technician is responsible for providing distinctive customer service experience to First Base customers. In this role the individual is empowered to facilitate customer inquiries at the first point of contact using tools provided. Through effective diagnosing of computer systems the individual will present customers with solutions.
RESPONSIBILITIES:
Provide remote technical support to First Base customers
Acknowledge, evaluate and appropriately handle customer contact (calls and chat)
Identify technical issues by thoroughly examining systems using diagnostic tools
Respond promptly to on demand support requests
Advise customer of software and hardware options and best practices, offer add-on sales to products and services when appropriate
Attend training to improve service and learn new products and procedure
If your background fits with the following Competencies/Requirements, please apply by going to the link: www.directch.com/manpowertech
COMPETENCIES / REQUIREMENTS:
Extensive knowledge of personal computer hardware, Windows OS, application support, peripherals, and networking
Must be well versed in resolving all common computer problems including viruses, spy-ware, slow performance, errors, email client set-up, software installation and configuration, wireless networks, and peripheral problems
Ability to communicate technical issues in a manner for non technical individuals can understand
Ability to provide exceptional customer service through verbal and written medium
Highly motivated and able to work independently. Take ownership for problems and follow through to resolution
Excellent multi-tasking skills
One or more of the following certification(s): MSDT, MCSE, A+, MCP, Net+. NOT accepted: CCNA and CCNP.
EDUCATION / EXPERIENCE:
High School Diploma or equivalent
2 years minimum desktop or call center support for all of the standard windows based systems. Previous technical support experience with Mac OS based systems a bonus
Again, if this position fits with your experience and back ground, please apply by going to the link: www.directch.com/manpowertech
