US-ITO Service Delivery Consultant I
Pleasanton, California
Media Processor
Your IT skills are needed just about anywhere. But is it where you want to go? Imagine working for one of the nation’s most respected companies. Making a strategic contribution. Receiving the rewards and recognition you deserve. Whether you are pursuing a contract or permanent placement, Experis knows how and where to represent you - to get you where you want to go!
In this Media Processor position you will have the opportunity to: restore and process data in various formats including tape and hard drive. The Processor will need to multitask efficiently and work with meticulous accuracy. The Processor will be required to provide phone support for our Customer Hot line, initiate Service Tickets; route tickets to the appropriate group as well escalate issues to the next level of support. The Processor will be required to monitor equipment, troubleshoot and correct basic issues.
Are you interested? The ideal Media Processor candidate will possess the following experience:
Use of Windows Server 2000/2003, XP and Unix/Linux operating systems. 1 yr of technical support experience.
Customer Call Center Experience.
Exposure to Unix/Linux (through education or practical work experience) Data processing experience, reading and writing of basic technical documents.
Customer interface via phone, email, and internet.
Experience with Service Tracking Applications. Data restoration and processing production.
Ability to debug basic situations and escalate if necessary.
Work and Communicate effectively with fellow team members and customers.
Reliable work habits with excellent attendance.
Ability to handle emotionally charged situations calmly.
Willingness to work nights, weekends, and Holidays.
Ability to follow direction in the form of Process Guidelines.
Excellent Customer Service Skills
Willing to work 10 hour shifts.
Experience with backup software such as ArcServe, TSM, or Legatto is a plus.
Any experience in Microsoft Exchange and Lotus Notes and/or Domino is a plus.
Data center experience is a plus.
Education
High School Graduate
Certifications and/or AS degree a definite plus