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General Manager – Scarborough, North Yorkshire

We are recruiting for an experienced General Manager based in the Scarborough, North Yorkshire area.  The position would initially cover managing the restaurant and pub.  The post of General Manager is to deliver a first-class hospitality experience to its cliental of this multi-purpose venue. You will be working with the owners and senior management in running the establishment with a very hand-on approach. You will be instrumental in the successful running of all aspects of the business ensuring that is it financially and commercially viable.  Competitive Salary: £30,000 to £35,000, Meals on Duty, Company Discounts, Free Parking and Pension. The position is permanent and offers full-time hours working in a rota 5 days over 7, including some weekends.

You will be an excellent motivator and leader, with a focus on guest satisfaction and have General Management experience working in a restaurant environment.

Responsibilities:

Our client wants more than to just create amazing experiences for their guests, they want to be at the heart of the communities they serve and be regarded by the guests as a fundamental part of the places where they work and live, as the General Manager, you will be an integral of this.

• Meet overall business targets, in collaboration with the Operations Manager, development of the vision and key strategies for the venue.
• With the Operations Manager plan the annual and periodic budgets for the venue and project work to meet the overall client’s business targets. Ensure these are monitored and maintained.
• With the support of the Head Chef, form strong relationships with national and local food suppliers ensuring that the venue benefits from these strategic partnerships.
• Management of the company’s Food Safety Management system in accordance with local environmental health. Leadership of venue staff to ensure that the venue scores highly on all environmental health audits.
• Represent the venue at all levels ensuring business continuity, focused leadership, and excellent customer service
• Controlling of monthly accounts, to ensure that the performance of the staff and venue is assessed and monitored, and that measures are agreed to secure further development of budgetary targets;
• Investigation of shortfalls or overspends against budgets and develop measures to rectify variations so that the overall budgetary targets are realised.
• You will manage a specific induction plan for all levels of venue staff, to include a comprehensive development and training plan. Ensure all staff are fully trained to be knowledgeable in the products and venue whilst delivering a high standard of service.
• In all the above, promotion of equality of individual opportunity and access, within the client’s operations, and in its offer to the public;
• In respect of all delegated accountabilities, compliance by the client with all relevant legislation and regulatory obligations
• Be responsible for the actions and work performance of all staff.
• Ensure your team are up to date with the product knowledge and services of the venue. They need to be able to properly prepare the operational areas for all functions each day.
• Ensure staff training is identified and delivered as required including COSHH, Food Hygiene, Manual Handling and First Aid.
• Participate in management and staff meetings.
• Undertake staff briefings with all team members at the start of the working day.
• To assist with recruitment and induct of staff as required and in line with recruitment processes and procedures.
• To review customer complaints, feedback explanations and take remedial action as required.
• Ensure the company’s Health and Safety Policy is fully promoted and arrangements have been made to carry out the policy.
• Ensure the company’s Food Safety Management System is fully promoted and arrangements are in place to fulfill the policy.
• always Adhere to security processes and procedures.

THE REQUIREMENTS:

This role requires the successful candidate to be a well presented professional with proven hospitality service and experience relevant to the role. Essential

• This role requires the successful candidate to have at least three years’ experience at Assistant Manager level or above in a catering operation.
• Appropriate level of experience and understanding of delivering a high-quality dining experience in a restaurant/pub venue.
• Experience of devising and delivering new food and drink concepts, and relaunching, refurbishments and mobilising new contracts.
• Proven track record in P & L control.
• Excellent written and spoken communication skills at levels appropriate for the Accountabilities of the Post.
• Numeracy and ability to read and understand accounts and other financial data, as appropriate for the Accountabilities of the Post.
• Demonstrable leadership skills and ability to train staff to the required standard of the group. Preferable

                THE BENEFITS:

• Salary: Competitive Salary – £30,000 to £35,000
• Meals on duty
• Company discounts
• Parking
• Pension

For further details please contact Tina Tout at Castle Hospitality on 01723 500643 or email your CV to tina@castle-employment.co.uk