Hotel Receptionist Supervisor (RL8398) York, England
| Salary: | GBP9 - GBP11 per hour |
Hotel Receptionist Supervisor
Salary: £10.00per hour
Permanent – Full-time Approx 40hrs pw, including weekends, evenings and bank holidays
THE POSITION:
Castle Hospitality division have an exciting opportunity and are recruiting for a Hotel Receptionist and Front of House Assistant for a local unique hospitality client based on in York. Our client is looking for enthusiastic individuals to join their Hotel and Catering team who enjoys working in a Customer Service facing environment, working as part of a lively busy team. This role will include a varied of tasks and is a 'hands-on’ role, ranging from tasks from hotel bookings, preparing confirmations, accompanying guests to their rooms and explaining the facilities, preparing bills and taking payments, serving hotel bar drinks and responding to queries and well as being a supervisor whilst on shift.
Skills & Attributes Required:
- Good IT and ability to learn booking systems packages (hotel and restaurant) and tills systems
- Excellent written and verbal communication skills
- Ability to work under pressure balancing several tasks at the same time
- Great attention to detail, organisational and team-working skills
- Enjoy ‘up-selling’ and promoting the brand
- Warm, pleasant personality and smart appearance
- Flexibility and positive attitude able and prepared to assist where needed
- Resourceful with a problem-solving attitude
- Ability to multi-task within and, at times, demanding environment
- To take responsibility for calculating bills and balancing the till
Duties
- To ensure that enquiries regarding restaurant and accommodation enquiries are handled efficiently and appropriately
- To act as host for guests staying at the hotel and, as required, guests attending functions and events, and to effectively communicate guest requirements to other departments, as necessary
- To ensure that all reasonable guest requirements are met, and the established standards are maintained at all times
- To prepare bills for guests and ensure that these are recorded and balanced daily
- To comply with the company systems, for example of recording vouchers and lost property
- To take breakfast orders and serve guests taking breakfast in the hotel, clearing tables and tidying the breakfast room afterwards, and washing up as requested
- To work in accordance with the Hygiene and Health and Safety policies
- To have a good understanding of the company’s fire policy and to comply with risk assessments, where applicable
- To supervisor other staff member whilst and duty and be the point of contact for queries
For further details please contact Sophie Garrison at Castle Hospitality on 01723 500643 and email your CV to sophie@castle-employment.co.uk