Senior Receptionist (RL9826) Scarborough, England
| Salary: | GBP8 - GBP10 per hour |
Reception
A rare opportunity has arisen to join a successful family owned hotel in Scarborough. The role will be working with a well-established team assisting with the day to day running of a busy reception and front of house. We are recruiting for a candidate where customer service and communication skills are essential and customer care is highly regarded within the hotel as is a positive attitude to the job and other staff.
Duties:
" Answering incoming calls/emails and assisting with enquiries
" Welcoming guests to the hotel
" Checking guest in and out in a friendly and helpful manner
" Taking guest bookings and processing relevant administration
" Handling cash, setting up monies for the day and cashing up at end of shift
" Updating in- house database with relevant information
" Preparing housekeeping and Chef Reports
" Confirming daily restaurant bookings
" Dealing with complaints in a helpful and courteous manner
" Liaising with IC Scarborough information centre regarding offers and local entertainment information.
" Assisting guests with any issues or requirements during their stay
" Assisting in other hotel departments on busy occasions
" Proactively respond to any other duties required.
Person Specification
" Strong level of written and spoken English
" Excellent communication skills
" Excellent customer care and service skills
" Ability to work as part of a team and offer assistance when required
" Use own initiative and be proactive in attitude to work
" Confident dealing with customers
" Motivation to learn and develop
Hourly Rate: £8.00 - £10.00 per hour (dependent on experience) - (plus shared tips and bonus)
Benefits - Pension 3% contribution from company, Free Meals on shift, Shared Tips
Hours: 36 Hours per week (5 days over 7) this will include weekends.
The hours are set by the hotel owner and usually 2 weeks in advance. The hours are set fairly and try and allow 1 in 4 weekends