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Assistant Head Housekeeper  

We are recruiting for an Assistant Head Housekeeper based in York area, North Yorkshire on a permanent full-time contract. The successful applicant will be supporting the Head Housekeeper in managing all aspects of the Housekeeping department, areas and staff.  Competitive Salary £19,000 to £21,000pa, uniform provided, meals on duty, free gym membership, pension plan and parking available.  This position is full-time hours working 40 hours per week on a rota 5 days over 7, including weekends.

You will be an excellent motivator with Housekeeping Supervisor experience, with a focus on guest satisfaction and have Housekeeping experience in a high-pressured busy environment.

Location: York, North Yorkshire

Responsibilities:

To promote and ensure Guest Satisfaction by maintaining a team environment, to promote and ensure Associate Satisfaction by fostering a good working relationship within the department, to have a complete working knowledge of the Housekeeping Department, to deliver a prompt and courteous service always. To maintain all Client standards to the highest level, to ensure that all Housekeeping associates are trained to provide a consistent service, to be able to assume the duties of the Executive Head Housekeeper when necessary, to set an example to fellow Associates, to drive Guest Satisfaction Surveys throughout the Venue, and drive financial results and labour turnover throughout the department.

• Manage Housekeeping staff
• Manage Staff Rota’s and Absence
• Checking Compliance
• Checking Room Standards
• Training, Onboarding & Developing Staff
• Admin duties – using company inhouse systems
• Pulling daily & weekly reports
• Linen and porter duties
• Coordinating Rooms, Beds & Furniture
• Working to tight deadlines
• Strive to continually improve guest and employee satisfaction
• Maximise the financial performance in areas of responsibility
• Confident to manage a team, including, coaching, training, employee relations matters
• Strong communicator
• Ordering Supply’s
• Assist with supervision of all housekeeping associates and contract cleaners 
• To assist the Executive Head Housekeeper in the overall running of the Housekeeping department and to deputise for the Executive Head Housekeeper in her absence. 
• To report complaints immediately to the Executive Head Housekeeper and ensure action is taken.

THE REQUIREMENTS:

• Housekeeping Supervisor experience preferred in a fast-paced environment
• Confident to manage a team, including, coaching, training, employee relations matters
• Strong communicator (verbal, listening and writing)
• Well organised and self-motivated
• A leader and team player
• Have computer knowledge
• Friendly and approachable
• Good customer interaction
• Ability to supervise a team
• Maintain team spirit within the Housekeeping department

THE BENEFITS:

• Competitive Salary £19,000 to £21,000pa
• Uniform Provided
• Meals on Duty
• Free Gym Membership
• Management Training
• Free Parking

For further details please contact Tina Tout at Castle Hospitality on 01904 405251 or email your CV to tina@castle-employment.co.uk