This position is no longer open for applications

Castle Hospitality division are recruiting for an experienced Operations Manager for a local unique hospitality client based in the Scarborough, North Yorkshire area.  The Operations Manager is responsible for managing the Reception, Housekeeping and Food & Beverage Service side of the Hotel.  The Operations Manager will actively drive the required service standards through all areas and training of  key management team and ensure standards are consistently delivered.

Responsibilities:

To be considered for the role of Operations Manager you will have experience of working in a hotel environment and be an excellent motivator and leader, with a focus on guest satisfaction.  This is an exciting opportunity to work for a family run business who value and look after their staff, offering a competitive salary and benefits, working with a supportive management structure and an enthusiastic team.

Duties  for the Operations Manager will be 

• To be responsible for the professional day to day management of the hotel operation
• To be responsible for the implementation of all operational policies and procedures
• To be pro-actively involved with the financial management of the business, including budgeting process and weekly/ monthly forecasting.
• Deputise for the General Manager in all aspects of management of the hotel in his absence
• To ensure the financial targets for the business are achieved through driving all sales opportunities and ensuring effective cost control management in all operational areas of responsibility
• To be responsible for creating effective manpower plans and to ensure the appropriate resource is scheduled daily, to provide excellent levels of customer service whilst ensuring payroll cost targets are achieved.
• To be the “champion” of creating and delivering standards and exceptional customer service to our guests and driving a culture of beyond expectation into the business.
• Provide strong leadership to the operational team and ensure excellent communication exists with other critical support functions: Finance, HR & Sales.
• To be actively involved within all aspects of weekly forecasting and to instigate the required action that will lead to the delivery of forecast.
• To be responsible for establishing and driving internal sales targets for all revenue seeking areas i.e. conference and banqueting spends per head
• To ensure that all operational departments have clearly defined and time bound strategic plans in place that will be measurable on an on-going basis to deliver exceptional quality of service and profitability
• To achieve a level of service that exceeds customer’s expectations through a planned approach with strict measurement criteria ensuring customer feedback is reviewed and actioned upon
• To ensure that all managers and their teams are fully aware of their roles and have very clear guidelines as to the standards of performance within their department. This will be supported by comprehensive and up to date SOP manuals in all departments
• To ensure that there is a fully integrated planned preventative maintenance schedule in place that will have a zero approach to defects
• Management of internal reports such as Mystery Guest and Statutory audits must be proactive with preventative plans in place that will improve the overall service on an on-going basis
• To have a highly visible presence at key times with both employees and customers on a day to day basis, to drive the standards forward always and challenging standards which do not meet hotel criteria
• To be aware of financial reports for meetings, including monthly business review meeting/ Board meeting and to attend when required.
• Manpower and material resources are effectively used, monitored and controlled balancing both budgetary requirements and guest needs.
• The recruitment and selection of new employees is carried out effectively in accordance with company procedures and best practices and in line with wage budgets and manpower plans.
• Training needs of the team and individual are identified in relation to fire, health & safety & security etc.
• Contribution is made to the improvement of development processes
• Individuals and teams are coached in and given feedback on the daily performance of duties
• Disciplinary and grievance procedures are implemented in conjunction with the Human Resources Department

The Company:

• Hospitality Sector
• Busy & Popular Hotel/Restaurant
• Corporate & Family Environment
• The business is easily accessible from the main road, public transport links

THE BENEFITS:

• Salary: £30,000
• Reference: RL6782
• Meals on duty
• Uniforms provided
• Hours of Work: 5 days out of 7 on a rota, including weekends and bank holidays.  Hours can vary depending on events & functions and business demands

For further information please call Tina Tout at Castle Hospitality on 01723 500643or apply below.