This position is no longer open for applications

The Position:

• Job Type: Temporary from 12.06.17 from 31.07.18
• Hours: 12 hours per week (to be worked over 2 days. Days will vary)
• Closing Date: 9am Friday 12th May 2017

Saint Catherine’s Hospice are looking for dynamic individuals with demonstrable sales/retail experience who can come and help make a difference in our retail operation.

To be responsible for the day to day operation, management and control of a designated Hospice Shop under the direction of the Area Retail Manager.

The specific responsibilities of the Shop Manager will include:

Sales & Profit

• Achieve sales and Gift Aid targets set in conjunction with the Area Retail Manager and be accountable for achieving it
• Provide effective and efficient management of a Hospice shop with support, leadership and direction of the Area Retail Manager
• Strive to maximize profit and increasing the overall contribution of the shop to the Charity
• Maintain accurate accounts for sales and category performance, as well as ensuring that the staff and volunteer team are aware of and engaged in the shops financial performance
• Ensure all Hospice financial, cash handling and security procedures are adhered to
• Actively promote and achieve the required Gift Aid conversion rates and to manage the Gift Aid process to HMRC requirements
• Foster a creative and entrepreneurial shop environment where team members seek to maximise income in new and innovative ways within the shop
• Maximise the shop opening hours and ensure the shop is open and managed by the shop team in the manager’s absence

Volunteer and Staff Team Management

• Actively recruit, develop and retain an inclusive and diverse volunteer team, which is large enough in numbers and capable to maximize the shop’s income and profitability and guarantee the smooth running of the shop
• Carry out Hospice induction, training (including mandatory) for every volunteer, thereby ensuring a good working relationship is maintained
• Ensure adequate cover is maintained in the shop always by organizing a rota in conjunction with the Area Supervisor
• Maintain an empowered, motivated and engaged team. Manage any conflict or change in accordance with Hospice guidelines

Visual Merchandising

• Maintain a high standard of presentation, both in the windows, interior of the shop and all other work areas in accordance with Hospice procedures
• Source and receive donated goods into the shop and sort, price and display to high standard
• Effectively manage stock levels by liaising with other Shop Managers
• Inspire the team to provide a great customer and donor experience, which enables Saint Catherine’s to attract new supporters every day. Ensure that feedback, including complaints is responded to within the agreed timeframes

General responsibilities

• Under the direction of the Area Retail Manager, ensure all regulations relating to Health & Safety, Trading Standards, Environmental Health, Fire Service and other bodies are complied with and ensure good relations are maintained with all statutory bodies
• Develop and encourage local support for the Hospice working alongside the Hospice Fundraising Team
• Provide cover in any Hospice Shop as directed by Area Retail Manager
• Undertake any other duties required by the Fundraising and Marketing Director, Area Retail Manager that is commensurate with the general character of the post and its level of responsibility
• Attend training as required to ensure competent delivery of the role
• Hold responsibility for premises security and act as the designated keyholder
• Attend meetings, courses and training as directed by the Area Retail Manager

To be successful, you’ll need to have:

• Experience with the retail or charity sector
• Proven experience of managing and leading a team to include recruitment, training and development preferably within a retail environment
• A strong drive to achieve results as well as experience in motivating a team to achieve business objectives
• Excellent communication and relationship building skills with the ability to build rapport with people of diverse ages and backgrounds
• Good time management and can prioritise workload and manage conflicting priorities
• Experience in Visual Merchandising
• A good understanding the role of the charity shop
• An understanding of the role and importance of volunteers
• A good standard of literacy and numeracy
• The ability to work with flexibility in relation to the needs of the business
• Sense of humour
• The ability to work with confidentiality
• DBS clearance

Contact:

For an informal discussion or further information please contact: Matthew Wood, Area Retail Manager on 01723 351421.

For an Application Pack please email: Gordon.Queen@saintcatherines.org.uk