Customer Service Call Coach (293372A) Bristol City Centre, Bristol, England
| Salary: | GBP22440 - GBP22440 per annum + Benefits |
Customer Service Call Coach Bristol £22,440 p.a. + benefits
Fantastic opportunity in call quality & compliance role with top performing training company
The Role
As Customer Service Call Coach in this top performing training company you will support and ensure call quality / compliance across the customer service teams, implementing action plans to achieve targets. Your responsibilities will include:
- call monitoring / compliance checks across all departments
- liaising with team leaders to give feedback, quality scores & coaching support
- providing call quality assurance for campaigns
- working to ensure Compliance across all call scripts and guidance
- supporting new staff inductions / follow up training
The Company
Our client is one of the top performing and fastest growing training companies in the UK. With their success built upon tailored solutions to meet the specific needs of employers and employees, they serve a rapidly expanding customer base across the Active Leisure, Hospitality, Retail, Health, Care and Early Years sectors.
They offer a generous benefits package including 25 days paid holiday plus bank holidays, company pension scheme, life assurance and access to a comprehensive reward, recognition and wellbeing platform.
The Person
As Customer Service Call Coach you will have worked in a call centre / sales environment driven by targets with some previous call coaching experience. With excellent communication and organisational skills, your knowledge of MS Office (Word, Excel, Outlook) will preferably be supported with experience using CRM systems (e.g. Ultra dialler).
As a top training provider, the company is keen to develop your potential and career – interested?
If you wish to be considered for the role of Customer Service Call Coach, please forward your CV quoting reference 293372A.
WE REGRET WE CAN ONLY ACCEPT APPLICATIONS FROM PERSONS AUTHORISED TO WORK WITHIN THE UK
Applications are invited with experience in: call centre coach contact centre coach customer service quality assessor training company telesales compliance communication CRM KPI manager management education apprenticeships Bristol