This position is no longer open for applications

Customer Service Adviser
 

Customer Service Adviser (283084A) Bristol, England

Salary: GBP20000 - GBP20000 per annum + Bonus + Benefits

Customer Service Advisor                     Bristol                           £20k + bonus + benefits

We are looking for proactive and motivated customer service and/or sales professionals to join our talented team.  Got what it takes?  Then we need to talk!

The Role

As Customer Service Advisor you will engage with people over the phone on a daily basis, via inbound and outbound calls supporting learners who are signed up to commercial courses.  Ensuring the highest level of customer experience across the end-to-end engagement process, you will support their progression.  Your responsibilities will include:

  • handling all telephone / email enquiries in a timely and effective manner
  • ensuring learners are provided with accurate course information
  • booking learners into online support sessions and courses as required
  • reporting on progress of learners towards the completion of their programme
  • processing payments / raising purchase orders
  • liaise with sales, finance, quality, management and delivery teams as required
  • undertake customer satisfaction surveys

The Company

Our client is one of the top performing and fastest growing training companies in the UK. With their success built upon tailored solutions to meet the specific needs of employers and employees, they serve a rapidly expanding customer base across the Active Leisure, Fitness, Hospitality, Retail, Health, Care and Early Years sectors.

The Person

As Customer Service Advisor you will have customer service experience, ideally in a contact / call centre environment. With a passion for delivering excellence and a proven track record of achieving targets you will also have:

  • excellent verbal and written communication skills
  • effective time management and organisational skills
  • excellent customer service / relationship building skills

If you wish to be considered for the role of Customer Service Advisor, please forward your CV quoting reference 283084A.

WE REGRET WE CAN ONLY ACCEPT APPLICATIONS FROM PERSONS AUTHORISED TO WORK WITHIN THE UK

Applications are invited with experience in: customer service adviser learning delivery contact centre customer service inbound outbound KPIs targets commercial training sales Bristol

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