1st Line Support (293262A) Worthing, England
1st Line Support Worthing £26,000 p.a. + benefits
1st Line Support opportunity with dynamic and expanding software development business
The Role
As 1st Line Support / Customer Support Adviser you will be part of an energetic, fast-paced sprint team within an Agile DevOps environment, working on a customer care helpdesk. Your responsibilities will include
- logging support cases in helpdesk ticketing system
- carrying out triage on cases determining priority
- escalating 1st line cases to 2nd line team as required
- working with 2nd line support to improve product knowledge
- working with testing team helping test aspects of the product
- upgrading existing customer sites
The Company
Our client is a designer and developer of management solutions for the manufacturing, distribution and retail businesses and industries. The company and team are growing quickly and this is an exciting time to join this dynamic and rewarding business.
The Person
As 1st Line Support / Helpdesk Adviser you will have a background in IT and customer service. With a natural curiosity, an ability to solve problems and to work independently, you will ideally be familiar with:
- PostgreSQL Tools
- PostgresSQL Language or MS SQL Language
- Unix Commands
- Google Suite
If you wish to be considered for the role of 1st Line Support, please forward your CV quoting reference 293262A.
WE REGRET WE CAN ONLY ACCEPT APPLICATIONS FROM PERSONS AUTHORISED TO WORK WITHIN THE UK
Applications are invited with experience in: 1st line support helpdesk service desk customer support analyst technology IT computer software development customer service desk support engineer Google sql Microsoft lancing worthing brighton west sussex jobs