This position is no longer open for applications

Customer Service Advisor

Customer Service Advisor (TRPERMKG) Northallerton, England

Salary: GBP18500 - GBP19500 per annum

I am working with a great client based in North Yorkshire who are looking for a Customer Service Advisor on a permanent basis.

Duties

CORE RESPONSIBILITIES

• Order Processing across 4 commercial divisions
• Handling after sales enquiries, providing customers with contract balances
• Handling inbound telephone calls
• Working with production sites to effectively plan workload working to agreed SLA’s
• Complaint resolution
• Administrative duties as required
• Development of systems to improve performance i.e. NCR’s and CRM

SUPPORTING DIVISION PERFORMANCE

• Understand & implement the strategy for the Division.
• Ensure & facilitate through communication with the wider business to add maximum value to customer service.
• Work in a culture that encourages ethical conduct, open communication & commitment to compliance consistent with the group values – Respect, Boldness and Performance.
• Promptly communicate to Manager & assist in investigating all relevant complaints, possible violations or irregularities, taking appropriate action where necessary.
• Support the HofCS to deliver divisional KPI’s

SKILLS & EXPERIENCE REQUIRED

• Customer service experience within a commercial environment
• Knowledge of manufacturing & distribution chain activities advantageous
• Action oriented & able to deal with multiple relationships effectively in a fast paced environment.
• Creative thinker able to challenge established ways of doing things
• Excellent networking, interpersonal & relationship building skills
• Understanding of the regulated environment & compliance needs
• Competent in all Microsoft Office applications

If you have the relevant skills and experience then please forward me your CV.

;