This position is no longer open for applications

Description of the position:
The Customer Satisfaction Administrator is responsible for handling warranty and return processes as well as support and escalation issues between dealers/service centers.

• Manage complex warranty and return claims and possible investigations toward service centers.
• Support partners with reverse logistic of parts.
• Modify SAP Master data related to service partners.
• Create and analyze data related to warranty and return processes.
• Manage consignment stock to service centers and distributors.
• Reply to e-mails from our dealers and service centers.
• Support dealers over the phone
• Visit distributors, dealers and service centers on a regular basis for education and follow up on processes.

You will have contact with:

• External: Distributors, dealers and service centers in the Nordic region and SSCE.
• Internal: Order departments, i.e. Finance department, Indoor sales and Sales departments, Logistic department.
• Customer Satisfaction Manager

QUALIFICATIONS:

• College (“gymnasium”) Electronics, technical as well as administration.
• Driver license.

EXPERIENCE:

• Preferably has worked with similar tasks

SKILLS & ATTRIBUTES:

• Fluent in English
• Fluent in Swedish
• Flexible
• Service minded
• Self starter (taking own initiatives, drive)
• Team player
• Problem solving
• Good communication skills
• Well presented and professional
• Preferably knowledge with SAP or similar systems.
• Analytical
• Capable of handling sometimes repetitive work without being bored

Vi erbjuder en trygg anställning, fast månadslön, glada och trevliga arbetskamrater och en mycket engagerad och närvarande konsultchef.

Tjänsten ska tillsättas omgående och kan tillsättas innan ansökningstiden har gått ut.