RESTAURANT AREA OPERATIONS MANAGER / RESTAURANT AREA MANAGER (SM20219SCOT) Scotland
| Salary: | GBP45000 - GBP50000 per annum + Benefits |
RESTAURANT AREA OPERATIONS MANAGER / RESTAURANT AREA MANAGER - £45 - 50k & CAR ALLOWANCE / QUICK SERVE RESTAURANTS
An excellent opportunity has arisen for an experienced Area Manager / Operations manager with previous multi-site experience to join one of the UK's fastest growing branded restaurant operator’s renowned for serving good quality food in restaurants across the country.
We are looking for a passionate Area Manager with a proven track record in the hospitality industry who has great commercial awareness and the ability to motivate and inspire teams.
Objective : to provide effective leadership, management and budgetary control of your regional operating team. To be responsible and accountable for achieving KPI's and objectives as agreed with the Operations Director. To manage your team in line with agreed Company processes and effectively communicate across all departments. To maintain and develop good customer relations at operational level at all times and create and develop business growth opportunities. To adopt a retail approach across your customer base to maximise sales and revenue.
Working closely with the Operations Director, other Retail Operations Managers and their teams sharing best practice as well as all other departments in the business.
Key responsibilities:
1) Area management
• To manage your area focusing on improving all aspects of your area including performance, sales, rationalising costs, delivering operational efficiency and ensuring customer satisfaction through the delivery of exceptional service and product offers.
• To be accountable for the achievement of department KPIs and Objectives.
• To ensure that all agreed Company processes and procedures are adhered.
2) People Management
• To increase the quality of the team, through good recruitment, training and development, and through the effective coaching, leading, and managing a team of people.
• To ensure appraisals and professional development of staff is effectively maintained and adhered to.
• To ensure staff follow the guidelines in place in the Operator’s Handbook and the Operator’s Core Competencies.
• To manage poor performance and misconduct quickly and effectively to reach a positive outcome for the business whilst following the company disciplinary procedures.
• To manage attendance and sickness absence in line with the appropriate Company policies.
3) Retail Management and Customer Service
• To follow retail concepts focusing on maximising product throughput and increase sales.
• To manage, analyse and build the budget for your area, focussing on increasing income streams and profit margin, whilst controlling relevant cost centres.
• To maintain and develop processes and procedures and implementing throughout the operating department.
• To be proactive and aware of any potential issues that may arise to prevent problems and areas of concerns before they occur.
• To identify new business opportunities for the customer management team and co-ordinate through the internal lead management process.
4) Additional Responsibilities
• To comply with all Company and Statutory regulations regarding Health and Safety, and to make yourself aware and observe all relevant health and safety rules and procedures on customer sites.
An excellent opportunity has arisen for an experienced Area Manager / Operations manager with previous multi-site experience to join one of the UK's fastest growing branded restaurant operator’s renowned for serving good quality food in restaurants across the country.
We are looking for a passionate Area Manager with a proven track record in the hospitality industry who has great commercial awareness and the ability to motivate and inspire teams.
Objective : to provide effective leadership, management and budgetary control of your regional operating team. To be responsible and accountable for achieving KPI's and objectives as agreed with the Operations Director. To manage your team in line with agreed Company processes and effectively communicate across all departments. To maintain and develop good customer relations at operational level at all times and create and develop business growth opportunities. To adopt a retail approach across your customer base to maximise sales and revenue.
Working closely with the Operations Director, other Retail Operations Managers and their teams sharing best practice as well as all other departments in the business.
Key responsibilities:
1) Area management
• To manage your area focusing on improving all aspects of your area including performance, sales, rationalising costs, delivering operational efficiency and ensuring customer satisfaction through the delivery of exceptional service and product offers.
• To be accountable for the achievement of department KPIs and Objectives.
• To ensure that all agreed Company processes and procedures are adhered.
2) People Management
• To increase the quality of the team, through good recruitment, training and development, and through the effective coaching, leading, and managing a team of people.
• To ensure appraisals and professional development of staff is effectively maintained and adhered to.
• To ensure staff follow the guidelines in place in the Operator’s Handbook and the Operator’s Core Competencies.
• To manage poor performance and misconduct quickly and effectively to reach a positive outcome for the business whilst following the company disciplinary procedures.
• To manage attendance and sickness absence in line with the appropriate Company policies.
3) Retail Management and Customer Service
• To follow retail concepts focusing on maximising product throughput and increase sales.
• To manage, analyse and build the budget for your area, focussing on increasing income streams and profit margin, whilst controlling relevant cost centres.
• To maintain and develop processes and procedures and implementing throughout the operating department.
• To be proactive and aware of any potential issues that may arise to prevent problems and areas of concerns before they occur.
• To identify new business opportunities for the customer management team and co-ordinate through the internal lead management process.
4) Additional Responsibilities
• To comply with all Company and Statutory regulations regarding Health and Safety, and to make yourself aware and observe all relevant health and safety rules and procedures on customer sites.