Business Administration, Senior Reception, Concierge, Sales (SM051019LAH) Surrey, England
| Salary: | GBP21000 - GBP26000 per annum + Great environment |
Guest Services / Concierge / Client Service / Reception / FOH / Sales / Sales Exec / Meetings & Events - £21,000 - 25,000 dependant on experience.
Excellent work/life balance - stunning working environment!!
My client are looking for a highly customer focused individual who will be responsible for ensuring that excellent client services are delivered consistently and to act as the primary point of contact for clients and prospective customers.
Key responsibilities:
Responsible for establishing, maintaining and enhancing client relationships; working with Management to determine opportunities that may further develop our client services.
o Demonstrate a true passion for client service by proactively seeking ways to exceed the expectations of our clients.
o As key point of contact for all our prospective and current clients deal with all aspects of client service from initial enquiries through to provision of our service offering.
o Conduct show rounds with prospective clients as required.
o Have a thorough understanding of all our products, services and amenities to ensure we deliver service in an exceptional, professional and timely manner.
o Liaise with prospective clients and brokers gathering all relevant information to secure maximum viewings possible in line with seasonal trends.
o Provide full information for prospective clients seeking information, assistance, or guidance.
o Coordinate and as required conduct ‘Show Rounds’. Gather all relevant information as to prospective Clients needs and requirements, determine range of options, liaise and update client accordingly.
o Log details from show round and provide prompt confirmation in writing of the various options available in the form of a proposal.
o Once proposal has been agreed, close sale and advise client of next steps; complete all relevant Sales paperwork.
o Check offices are prepared and ready within correct timelines for new clients and office moves.
o Retain, renew and continually develop relationships with existing clients.
o Demonstrate a true passion for client service by proactively seeking ways to exceed the expectations of our clients
o Lead by example, creating a strong ethos of client service within the team
Reception /Switchboard Area
o Provide a professional and efficient concierge service to all our Clients and visitors
o Receive and direct all incoming calls in a clear efficient and professional manner in line with Company targets
o Monitor standards throughout the liaising with appropriate colleagues when issues arise and ensure these are addressed as a matter of priority.
o Complete all administration processes in a timely manner, ensuring all relevant information is recorded accurately.
o Review and check all documentation for licence agreements and renewals. Ensure these are fully completed and accurately maintained.
o Maintain and update the Occupation report. Ensure all relevant information relating to existing clients and prospective clients is accurately recorded on our Company (CRM) system.
o Liaise with existing clients and colleagues regarding repeat business providing relevant support as required.
o Effectively track and monitor sales proposals and provide reports when required to the Directors and Management.
o As required provide ad hoc reports and updates to the Directors and Management
o Provide all relevant information to the Finance Manager for new and existing clients is tracked on an ongoing basis and recorded accurately for the purposes of invoicing.
o Ensure full compliance with all aspects and requirements of health and safety policies and practices.
o Understand your role in the organisation and be accountable for delivering services in the most efficient and cost-effective way.
o Know our Clients and their guests; if you have any concerns these should be referred to Management promptly.
o Undergo internal and external training when required to update knowledge and skills
o Understand the regulations relating to Anti Money Laundering and SBRR. In liaison with sales and accounts complete relevant checks for all client paperwork.
o Ensure all work completed is an accordance with GDPR.
o Be a brand ambassador.
Skills/Knowledge:
o Excellent communication skills.
o Experience in delivering excellent client service.
o Ability to work independently and collaboratively within a team.
o Ability to multi-task and deliver work to a consistently high standard
Excellent work/life balance - stunning working environment!!
My client are looking for a highly customer focused individual who will be responsible for ensuring that excellent client services are delivered consistently and to act as the primary point of contact for clients and prospective customers.
Key responsibilities:
Responsible for establishing, maintaining and enhancing client relationships; working with Management to determine opportunities that may further develop our client services.
o Demonstrate a true passion for client service by proactively seeking ways to exceed the expectations of our clients.
o As key point of contact for all our prospective and current clients deal with all aspects of client service from initial enquiries through to provision of our service offering.
o Conduct show rounds with prospective clients as required.
o Have a thorough understanding of all our products, services and amenities to ensure we deliver service in an exceptional, professional and timely manner.
o Liaise with prospective clients and brokers gathering all relevant information to secure maximum viewings possible in line with seasonal trends.
o Provide full information for prospective clients seeking information, assistance, or guidance.
o Coordinate and as required conduct ‘Show Rounds’. Gather all relevant information as to prospective Clients needs and requirements, determine range of options, liaise and update client accordingly.
o Log details from show round and provide prompt confirmation in writing of the various options available in the form of a proposal.
o Once proposal has been agreed, close sale and advise client of next steps; complete all relevant Sales paperwork.
o Check offices are prepared and ready within correct timelines for new clients and office moves.
o Retain, renew and continually develop relationships with existing clients.
o Demonstrate a true passion for client service by proactively seeking ways to exceed the expectations of our clients
o Lead by example, creating a strong ethos of client service within the team
Reception /Switchboard Area
o Provide a professional and efficient concierge service to all our Clients and visitors
o Receive and direct all incoming calls in a clear efficient and professional manner in line with Company targets
o Monitor standards throughout the liaising with appropriate colleagues when issues arise and ensure these are addressed as a matter of priority.
o Complete all administration processes in a timely manner, ensuring all relevant information is recorded accurately.
o Review and check all documentation for licence agreements and renewals. Ensure these are fully completed and accurately maintained.
o Maintain and update the Occupation report. Ensure all relevant information relating to existing clients and prospective clients is accurately recorded on our Company (CRM) system.
o Liaise with existing clients and colleagues regarding repeat business providing relevant support as required.
o Effectively track and monitor sales proposals and provide reports when required to the Directors and Management.
o As required provide ad hoc reports and updates to the Directors and Management
o Provide all relevant information to the Finance Manager for new and existing clients is tracked on an ongoing basis and recorded accurately for the purposes of invoicing.
o Ensure full compliance with all aspects and requirements of health and safety policies and practices.
o Understand your role in the organisation and be accountable for delivering services in the most efficient and cost-effective way.
o Know our Clients and their guests; if you have any concerns these should be referred to Management promptly.
o Undergo internal and external training when required to update knowledge and skills
o Understand the regulations relating to Anti Money Laundering and SBRR. In liaison with sales and accounts complete relevant checks for all client paperwork.
o Ensure all work completed is an accordance with GDPR.
o Be a brand ambassador.
Skills/Knowledge:
o Excellent communication skills.
o Experience in delivering excellent client service.
o Ability to work independently and collaboratively within a team.
o Ability to multi-task and deliver work to a consistently high standard