This position is no longer open for applications

Job Title: 

Technical Support Engineer

Main purpose of job:

The main purpose of Job is to provide general support as part of the UK Technical Support team and provide external product related support to Sales teams and that of our customers.

Since our incorporation in 1989 we have become a significant force in the electrical accessory market. We’re proud to be a British based, family-run business, with an excellent track record of listening to what our customers need.

Based in the Midlands at our purpose built 100,000sq ft Head Office and Distribution Centre, we design, develop, manufacture and distribute our ever-expanding product range throughout the UK.

Department:

Technical and Quality

Location/Branch:

Tamworth

Position reports to:

Technical Manager

Length of contract:

Permanent Full Time

Salary:

Excellent plus benefits

Main duties

·         Respond to customer inquiries, primarily via telephone and e-mail

·         Resolve customer technical issues through diligent research, reproduction, and troubleshooting

·         Communicate with peers and other colleagues via e-mail, chat, telephone, and in person

·         Possess competent computer skills including email and Microsoft Office.

·         Document all technical inquiries, and develop and review content for knowledge base articles

·         Assist with testing of internal products

·         Work with the local sales teams to address specific issues for customers

·         To ensure that all duties are carried out in line with the Company Health and Safety policy as well as any other Company requirements.

·         Undertake any other tasks deemed to be necessary to the efficiency and productivity of the Technical Team

Skills and Experience

Required Skills:

·         A positive attitude towards the Company & its products.

·         Excellent analytical and problem-solving skills

·         A team player but also with the ability to work on own initiative.

·         Outstanding written and spoken communication skills

·         An organized and structured working style.

·         Positive, customer-focused, service-oriented personality

·         Excellent PC literacy (MS Office packages).

Qualifications: 

·         Ideally qualified within an Electrical / Electronic engineering discipline. All necessary product training will be provided