Support Technician A+ (BBBH63892) Danbury, Connecticut
We are seeking qualified Technical Support resources to work for one of America’s top corporations. Contact us to find out why CompuCom IT Workforce Solutions is the employer of choice for contractors!
OVERVIEW
- Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals.
- Documents, maintains, upgrades or replaces hardware and software systems.
- Supports and maintains user account information including rights, security and systems groups.
- Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed.
- Determines and recommends which products or services best fit the customers' needs.
- Relies on experience and judgment to plan and accomplish goals.
- Works under general supervision.
QUALIFICATIONS
- Requires at least 2 - 4 years of deskside support experience including laptop and desktop break-fix
- Familiarity with a variety of tech support concepts, practices, and procedures
- A+ Certification required
- IBM / Lenovo Laptop / Desktop Warranty Certification preferred
- A certain degree of creativity and latitude required
- May require an Associate’s degree or its equivalent
**CompuCom supports Employment Equity and Diversity**
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