Lead Application Support Analyst – (SQL, Software) (Raj/LeadAppSupp1203) Chorley, England
Lead Application Support Analyst – (SQL, Software, Data Management)
Lead Application Support Analyst sought by this leading software organisation, developing a range of data management products and services predominantly for the utilities market place.
As a Lead Application Support Analyst, you will be responsible for managing a team of Application Support Analysts and the team’s workload. You will also be responsible for supporting the delivery of excellent customer service to all clients.
Key responsibilities:
- Responsible for managing and developing a team of Application Support Analysts.
- You will ensure your team meets customer expectations within SLA for incident response and resolution.
- Manage ITIL based service support processes
- Support applications using SQL
- Manage workload and priorities for the team
- Manage incident resolution and escalations alongside agreed processes
This is a great role for an experienced Application Support Analyst, that has experience managing a team. You will have experience working in an ITIL environment. You will have experience deploying and configuring software applications and working on a busy supply side service desk.
With excellent communication and interpersonal skills, this will suit a proven Application Support Analyst with a strong IT technical background and a desire to work in a progressive, rewarding environment.
Easy to get to via the local motorway network and commutable from Preston, Warrington, Wigan, Blackburn, Manchester, etc.