SMB Account Exec - Cox Business - Outside Sales exp preferred (44922) San Diego, California
Promotes, sells, and retains commercial business solutions for voice, data and video to SMB level customers.
*Sell bundled telephony, data and video products to existing/new commercial business customers based on assigned revenue targets.
*Renew, retain, and up-sell existing commercial business customers.
*Understands communication needs of business customers to determine appropriate solution.
*Develops and maintains relationships with customers.
*Sells within the product pricing and campaign structure authorized.
*Work with support personnel to determine appropriate solutions where necessary.
*Serves as main point of contact with customer ensuring customer satisfaction through the entire sales cycle.
*Remains current on technical information regarding Cox's products and services as well as the competitive landscape.
*Maintains consultative sales and negotiation skills through ongoing training and development.
*Enters sales opportunities into sales database.
*Forwards ROI assessments to appropriate manager when required.
*Provides regular updates to direct supervisor, stakeholders, and others as needed, including requested reports.
*Delivers sales presentations to customers and prospects.
*Interacts with Sales Managers and Sales Director with regard to account forecasting.
*Works with Enterprise Legal & Regulatory to alter contracts as necessary.
*May respond to requests for Proposals and Requests for Information in a timely manner.
*May act as a liaison between customer and Cox departments as it pertains to the pre and post sales cycle.
*Works with Sales Director to manage the system's channel portfolio effectively.
Typical Training / Experience - Typically requires BS/BA or Associates degree in related discipline; Generally 1-3 years of experience in related field; certification is required in some areas OR MS/MA and generally 1-3 years of experience in related field. Certification is required in some areas
Dept/Org Scope & Impact - Fully competent and productive professional contributor, working independently on larger, moderately complex projects/assignments that have direct impact on department and area results
Problem Complexity - Performs full range of standard professional level work that typically requires processing and interpreting, Identifies problems and possible solutions and takes appropriate action to resolve more complex, less clearly-defined issues.
Demonstrates skill in data analysis techniques by resolving missing/incomplete information or inconsistencies/anomalies in more complex research/data
Autonomy - Nature of work requires increasing independence; receives guidance only on unusual complex problems or issues; Work review typically involves periodic review of output by supervisor and/or direct 'customers' of the process
Knowledge - Possesses and applies a broad knowledge of principles, practices, and procedures of particular field of specialization to the completion of moderately complex assignments. Solid knowledge of organization's technologies and practices
Influence/People Leadership - May provide general guidance/direction or train junior level support and professional personnel
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