Service Desk Analyst (BBBH1953) East London, England
| Salary: | GBP24000 - GBP26000 per annum + outstanding benefits package |
My client is a highly established Financial Services company, based in beautiful, modern offices, in Canary Wharf.
As a Service Desk Analyst you will be customer focussed, with excellent communication skills and technical knowledge.
The service desk is the single point of contact for when the companies staff have an IT problem or new request. As one of the service desk analysts, you’ll be the first point of contact into the IT department for the people who work there. These customers expect high-quality and reliable support, so you’ll need to understand who they are and how our systems sit together, to make sure you deliver an excellent service. People will be in touch through email, telephone and in person and you’ll deal with everyone in a professional and confident manner.
By listening carefully to customers and asking the right questions, you’ll be establishing facts and following the processes and procedures that are in place to provide the right level of assistance.
Experience and skills;
having great attention to detail, and being accurate – you’ll make sure your work is to the required standards
being proactive and having the motivation to always strive to deliver a consistently high quality service
caring about your own development and being able to take the initiative to increase your own knowledge of IT
having the IT infrastructure library (ITIL) foundation certificate would be desirable
This company has an award winning benefits package that they pride themselves on;
Private Medical Cover
Pension
Personal injury cover
travel insurance
Virtual GP
Dental Cover
Holiday buy and sell scheme
Gourmet Society and Taste Card
Penny giving
Pay it forward
and many many more!