Service Desk Analyst, Associate - 2827359 (BBBH491) Sunnyvale, California

Salary: Market Rates

Job Summary:

This individual is responsible for providing support for the employees. The support will range from hardware/software troubleshooting to networking troubleshooting and assistance. This IT support specialist will be responsible for troubleshooting; analyzing and documenting his/her work. This individual will need to have the ability to think outside the box and find solutions for problems that are rare and obscure.

Technical Skills, Knowledge & Abilities:

  • Experience supporting PC and Mac environments. UNIX a plus
  • Application installation and support
  • Microsoft Exchange; Outlook, Entourage, Thunderbird configuration and troubleshooting
  • Experience with Active Directory, BES, IMAP, DNS, FTP, Cisco VPN
  • Knowledge of remote support tools; LANDesk, Bomgar, RDC
  • Experience with support tracking systems
  • Strong interpersonal and customer service skills
  • Excellent communication and phone skills
  • Ability to handle multiple tasks concurrently
  • Ability to communicate technical concepts to technical and non-technical audiences
  • Excellent analytical skills
  • Ability to comprehend a variety of instructions, both oral and written

Minimum Qualifications

  • Night, weekend and holiday availability required
  • Minimum 15 hours a week availability required
  • High School Diploma or GED required
  • Customer support and basic technical experience preferred
  • Degree seeking in Computer Science, MIS or related field is desired

**Please note that this is a W-2 Contract Position**