Benefits Administrator (165) Irvine, California

Position Summary

The responsibility of a Benefits Administrator is to provide exceptional health and welfare plan service support to our clients and their employees, and work collectively with the Service team(s) in order to meet and exceed service expectations.

 

Essential Functions

  • Manage client interactions, inquiries and meetings related to the setup and ongoing servicing of the clients’ benefit plans
  • Ensure the deliverables of the team meet internal and client delivery standards for timeliness and quality
  • Report status and metrics for internal and client use
  • Expertly and swiftly resolve employee health and welfare benefit plan issues and assist with overflow calls from the Call Center
  • Report payroll changes to our clients timely, providing updated confirms and/or reports
  • Prepare and send out new hire packets and mailings, maintaining an ample supply of materials for distribution
  • Process Over Age Dependents
  • Assist employees with claims questions, EOB explanation and process claims re-submission to carriers
  • Ensure all internal/external inquiries are responded to and resolved accurately and timely
  • Process, audit and maintain benefits administration systems
  • Scan and file employee documents
  • Audit activities including new hires, termination notifications and changes to carriers
  • Assist with database testing for eligibility management
  • Process LOA and Retiree enrollment changes
  • Accurately and timely record, document, retain and file details of all employee discussions and transactions
  • Effectively partner with benefit carrier representatives to swiftly resolve outstanding employee services issues
  • Review carrier invoicing for accuracy prior to client delivery
  • Assist with carrier billing reconciliations
  • Review carrier discrepancy reports
  • Handle and resolve escalated carrier plan availability issues 

Skills

  • Working Word and Access
  • Advcanced knowledge of Excel
  • Exceptional problem resolution, attention to detail, project management, follow-though, multi-tasking and prioritizing skills
  • Passion for providing exceptional service, both internally and externally, in-person, via phone and in writing
  • Exceptional oral and written communication skills
  • Able to adapt to change, take initiative, manage time effectively and effectively cope with stressful situations

 

Experience and Education      

  • High school diploma or equivalent required
  • Associates or Bachelors degree and/or HR certification preferred
  • Minimum two (2) to four (4) years experience working with employees in an employee benefits environment (i.e., carrier, employer HR, consulting, brokerage)
  • Knowledge of all employment benefits and eligibility processing, both company paid and voluntary benefits
  • Demonstrated ability to handle documents with confidentiality and security
  • Thrives within a metrics-driven, transactional type environment
  • Comfortable with learning new computer software and internet-based applications
  • Demonstrated knowledge of applicable laws and regulations regarding health and welfare benefits
  • Excels as part of a cooperative, dynamic team, always displaying a positive attitude and a desire to “solve for yes” and provide win-win solutions

 

Precept is an Equal Opportunity Employer

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