Senior Benefits Administrator (108) Irvine, California

Precept’s founder and CEO, Wade Olson, established Precept in 1987 as a brokerage firm dedicated to sourcing and delivering health and welfare benefits to employers.

Over the course of 26 years, Precept has listened to the needs of its clients and has responded by adding the services required to meet them. This evolution has resulted in a comprehensive benefits consulting and administration outsourcing firm, serving 250 corporate clients with benefits consulting, procurement, administration outsourcing, health management, retirement and online enrollment services.

The result of Precept’s growth is an organization that is bringing Fortune 100 strategies to middle market companies to control costs, reduce administrative burden, and improve employee attraction and retention.

When you join Precept, you'll not only work with a team of dedicated and highly talented individuals, you'll become a member of a fast-growing company. We pride ourselves on providing a unique and stimulating work environment and are serious about our commitment to every staff member. We employ high-quality and energetic individuals who inspire, encourage and challenge each other every day. It is through this standard that we are able to recruit and retain the best and the brightest people in our industry. We commend our employees for our continued success.


The mission of a Senior Benefits Administrator is to provide exceptional health and welfare plan service support to our clients and their employees, and work collectively with the Service team(s) in order to meet and exceed service expectations.

  • Direct, coach, and manage the work of one or more Benefits Administrators
  • Manage client interactions, inquiries and meetings related to the setup and ongoing servicing of the client benefits plans
  • Coordinate and leverage the work of support personnel
  • Ensure the deliverables of the team meet internal and client delivery standards for timeliness and quality
  • Implement and manage department standards, processes and procedures within the client team
  • Train team members on the processes for new clients and changes to existing clients
  • Report status and metrics for internal and client use
  • Expertly and swiftly resolve employee health and welfare benefit plan issues and assist with overflow calls from the Call Center
  • Report payroll changes to our clients timely, providing updated confirms and/or reports
  • Prepare and send out new hire packets and mailings, maintaining an ample supply of materials for distribution
  • Process Over Age Dependents
  • Assist employees with claims questions, EOB explanation and process claims re-submission to carriers
  • Ensure all internal/external inquiries are responded to and resolved accurately and timely
  • Process, audit and maintain benefits administration systems
  • Scan and file employee documents
  • Audit activities including new hires, termination notifications and changes to carriers
  • Assist with database testing for eligibility management
  • Process LOA and Retiree enrollment changes
  • Accurately and timely record, document, retain and file details of all employee discussions and transactions
  • Effectively partner with benefit carrier representatives to swiftly resolve outstanding employee services issues
  • Review carrier invoicing for accuracy prior to client delivery
  • Assist with carrier billing reconciliations
  • Review carrier discrepancy reports
  • Handle and resolve escalated carrier plan availability issues 

Supervisory Responsibilities

Direct, coach, and manage the work of one or more Benefits Administrators

Minimum Qualifications (KSAs – Knowledge, skills and abilities):

  • High school diploma or equivalent required
  • Associates or Bachelors degree and/or HR certification preferred
  • Minimum three (3) to five (5) years experience working with employees in an employee benefits environment (i.e., carrier, employer HR, consulting, brokerage)
  • Strong knowledge of all employment benefits and eligibility processing, both company paid and voluntary benefits
  • Strong working knowledge of Microsoft Excel, Word and Access
  • Exceptional problem resolution, attention to detail, project management, follow-though, multi-tasking and prioritizing skills
  • Passion for providing exceptional service, both internally and externally, in-person, via phone and in writing
  • Demonstrated ability to handle documents with confidentiality and security
  • Thrives within a metrics-driven, transactional type environment
  • Comfortable with learning new computer software and internet-based applications
  • Exceptional communication oral and written communication skills
  • Excels as part of a cooperative, dynamic team, always displaying a positive attitude and a desire to “solve for yes” and provide win-win solutions
  • Demonstrated knowledge of applicable laws and regulations regarding health and welfare benefits
  • Able to adapt to change, take initiative, manage time effectively and effectively cope with stressful situations



Precept is an Equal Opportunity Employer

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