Customer Service Professionals Needed – Temp to Hire (A67648PIT) Cranberry Township, Pennsylvania

Salary: USD11 - USD12 per hour

Currently recruiting for excellent temporary-to-hire opportunities for Customer Service Professionals. The Customer Service Representative is responsible for developing and maintaining excellent customer relations.  In addition, they are responsible for retaining existing customer base by satisfying customers’ concerns quickly and completely, expanding the business through satisfied customers and referrals.  If you have great  customer service skills from a call center, restaurant, of retail environment and are looking for an excellent opportunity with long term career potential with a reputable, growing organization then this is the position for you!

 

Duties Include:

 

•           Answer incoming calls including billing and invoicing, changing account information, account retention, and a diversity of customer related calls.

 

•           Troubleshoot technical inquiries and schedule service calls with customers.

 

•           Save accounts of customers that are attempting to cancel.

 

•           Responsible for following up with existing customers in regards to installations, service calls, alarms, testing systems and special problems to ensure we are meeting our promises and expectations.

 

•           Handle customers’ problems from beginning to ending solution by listening to the customer, defining the problem, resolving the problem and following up with the customer.

 

•           Call customers to proactively provide customer service.

 

Requirements:

•           Customer service experience.

 

•           Excellent communication and phone skills.

 

•           Computer and typing skills (Microsoft Office)

 

•           Good problem solver and strong negotiator.

 

•           Ability to multi-task.

 

•           Independent thinker and motivated self-starter.

 

•           Ability to work diverse hours from 6am – 12am during the week and 7am – 11pm on the weekends, including holidays.