This position is no longer open for applications

Tenant Liaison Officer

Tenant Liaison Officer (VAC-311952) Widnes, England

My client is an Social Housing Contractor, who are looking to recruit a Tenant Liaison Officer to work on a temp to perm contract in Widnes

 As a Tenant Liaison Officer you will develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes.

 Duties include:

  • Pre entry visits and company inductions
  • Collect tenancy agreement/approval forms
  • Visiting tenants in their homes and to advise them on when and what work is being carried out
  • Act as the main point of contact and deal with any problems/queries that tenant may have
  • Contacting neighbourhood housing associations and establishing working relations with them
  • Visiting empty houses that are being refurbished with potential tenants and advising them on completion dates
  • Attending and chairing tenant forum meetings to advise tenants of works being carried out
  • Monitor customer complaints and resolve any potential issues
  • Monitor customer satisfaction

 To qualify for the role you will ideally have experience working in the social housing sector in a similar role dealing with residents on a daily basis. You must also have a full driving licence along with your own transport as you may be required to travel to other schemes on occasion.

Please apply via the link or call Angela on 01204 554884 for more information.

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