Technical Customer Support (RSM00006) Norcross, Georgia
Join an entrepreneurial team whose market intelligence strategy is at the forefront of our company's growth plans. We're focused on changing mindsets in the construction industry information market and have a new and critical role for a technical customer support professional.
The primary responsibility of this role is to engage with new and potential customers in the construction industry for the purpose of providing pre- and post-sales technical support.
Reporting to the Market Intelligence Product Manager, the person in this role will support our company's objective to launch our latest product, cūbus, a dynamic new market intelligence solution that delivers unmatched visibility into the construction market. cūbus gives customers the power to confidently advance their company's strategic decisions and your role as Technical Customer Support is critical in delivering that insight.
Accountabilities:
• Supporting the sales team by providing pre- and post-sale technical support services to new and current customers.
• Installing, troubleshooting, and providing problem resolution.
• Advising customers on best practices in defining search parameters to achieve maximum customer satisfaction.
• Responding to customer questions regarding data, analysis, and operation of products.
• Organization of customer profiles and creation of system to monitor and measure customer activity.
About Reed Construction Data
Reed Construction Data (RCD) is a subsidiary of Reed Elsevier, a world leading provider of professional information and online workflow solutions in the Science, Medical, Legal, Risk Information and Analytics, and Business Sectors. RCD is a key unit of the Business sector, reporting into Reed Business Information headquartered in the United Kingdom. The RCD division is a leading provider of construction information and analytics. Our portfolio of information products and services is designed specifically to help construction industry professionals advance their business with timely and accurate project and cost data which advances our customers strategic decisions toward profitable growth . We have a workforce of 500 highly valued employees and we recognize that our success as a company depends upon the people who passionately contribute their abilities to the business of Reed Construction Data.
Salaries / Benefits
We offer competitive salaries and an excellent benefits package that will provide you with significant opportunities and advantages. You may choose from a wide menu of options including medical, dental, vision, life, AD&D, short- and long-term disability, tuition reimbursement, 401(k), retirement benefits, flexible spending accounts, generous paid time off, and holiday time. You are eligible for many of our health benefits from your first day of employment.
For More Information
We realize that selecting your next employer is important to you and your career development. If you meet our qualifications for this exciting role, or for more information about Reed Construction Data, please visit our company website at company website company website .
To apply online, click on the following link: company website
RCD is committed to promoting a diverse workforce and strives to create a work environment that respects individuals and their contributions, and fosters innovation.
Qualifications:
Qualifications:
A successful candidate will:
• Possess a bachelor's degree in Computer Science, Engineering, Information Technology, or equivalent.
• Have 3 years technical support experience working directly with customers.
• Have the desire to provide exceptional customer support and understand the business of our customers and how we can meet their information needs.
• Have the ability to stress benefits of market intelligence products.
• Build a relationship, maintain engagement, and achieve expectations with a remote manager.
• Positively impact relationships in this newly formed team and look for ways to collaborate across the organization.
• Have strong organizational and planning skills.
• Be an advanced user of MS Office Products including Excel and Access.
A successful candidate may:
• Have experience in the industries of competitive intelligence, construction management, or marketing.
• Have prior data competency experience to show customers the most effective use of analytical data products.