Delivery Engineer Generalist (2995) Butler, Ohio

Summary



Supports customers’ server environments working in Logicalis 24 hour Network Operating Center (NOC).



Essential Duties and Responsibilities



  • Responds and solves customer issues utilizing technology tools, procedures, and training through awareness of service offerings and Service Level Agreements (SLAs).
  • Understands Information Technology Infrastructure Library (ITIL) processes to support customers.
  • Follows predefined ITIL Incident Management and Change Management processes in place for each customer when working to resolve customer requests or outages.
  • Monitors alarms and responds/resolves incidents in accordance with SLAs.
  • Performs break/fix troubleshooting, server/software updates, and feature enhancements to Windows servers.
  • Performs break/fix troubleshooting, IOS updates, and basic configuration support to Cisco switches, routers and firewalls.
  • Maintains current knowledge of core service offerings and SLAs.
  • Understands all Logicalis service offerings to better support customer as well as expanding any service offering to current customers.
  • Demonstrates and actively promotes an understanding and commitment to the mission of Logicalis through performing behaviors consistent with the organization's values.
  • Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of Logicalis in order to ensure adherence in a manner that reflects honest, ethical and professional behaviors.
  • Supports and conducts self in a manner consistent with customer service expectations.
Qualifications



To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.



Education and/or Experience



Education:



  • Associate’s Degree in a related field.
Experience: 2 years experience in multiple technologies, including any of the following:



  • Veritas NetBackup
  • Any type of Clustering: Citrix, VMware, Symantec Enterprise AV solutions
  • Window Server Administration: Exchange, Active Directory 2003 & 2008, (Server 2008 preferred)
  • Network technologies: Cisco Switch/Route, ASA, IPT, UCCX
  • IBM Power series: BRMS, UbiStor, Unix/Linux
May consider an equivalent combination of education and experience.



Computer Skills



Strong working knowledge of Microsoft Office.



Certificates, Licenses, Registrations



Following certifications are preferred:



  • Microsoft Certified Professional (MCP)
  • Microsoft Certified Solutions Expert (MCSE)
  • Cisco Certified Network Associate (CCNA)
Other Skills and Abilities



  • Outstanding oral, written, and technical/business communication skills.
  • Strong technical and customer interaction skills required.
  • Ability to follow through with tasks, projects, and troubleshooting with minimal supervision.
  • Must be able to multi-task and accommodate requests from multiple customers and Logicalis Account Executives.
  • Ability to multi-task and work in fast paced environment.
Physical Demands



The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.



While performing the duties of this Job, the employee is constantly required to sit, talk, see, hear, and use hands and arms. The employee is frequently required to stand; move about, climb steps or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds.



The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.



Logicalis is an Equal Opportunity Employer.



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