Scientific Support Specialist (French Speaking (MTTS003) Cambridge, Massachusetts

 Scientific Support Specialist (French speaking -- highly desirable)

 Want a chance to combine your great lab skills and English/French language abilities??

Well, here it is!!


 Customer Focused Activities

  • Answer technical inquiries by phone and email, and troubleshoot problems with antibody-related applications (western blot, ELISA, IHC, etc)
  • Resolve complaints by providing optimal solutions to customers while balancing commercial needs and the customers’ desired outcome
  • Ensure customer satisfaction and help increase sales by upselling and cross-selling where appropriate
  • Liaise with product suppliers to obtain product information when necessary
  • Update product datasheets when new information becomes available


Process Improvements

  • Work on other projects that will benefit the business, spending no more than 10% of time on this as agreed with line manager
  • Continually think of, suggest, and help implement process improvements
  • Participate in team meeting discussions and give input on departmental decisions, receive updates from others on the team


Summary of Job Requirements:

  • Essential:
    • Minimum of B.S. in a life sciences field with 2 years additional research laboratory experience using antibodies and related reagents in at least two antibody related applications. Experience must include western blotting or immunohistochemistry.
    • Background in chemistry with experience using and troubleshooting assay kits and/or the application of biochemicals in life sciences research
    • Effective written and spoken English communication
    • Enjoys and excels at troubleshooting and problem solving
    • Friendly, positive, self-motivated, and a good team player
    • Ability to multitask
    • Takes initiative and follows up on work appropriately
    • Experienced and comfortable using computers, working knowledge of Excel, Word, and Outlook


  • Highly desirable:
    • Laboratory experience in multiple major applications (western blotting, FACS, ELISA, immunohistochemistry, ChIP)
    • Fluent in French
    • Experience working in the life sciences industry
    • Experience teaching or supervising staff or students
    • Customer service and/or call center experience
    • Ability to travel within US twice each year, and to UK for 1.5 weeks once 6-12 months after hire