Universal Home Tech-In Train (41925) Gainesville, Florida
Support the growth of the system by assuring the quality performance of the installation and technical services of all Cox Communication products. Ensure the quality of services provided to end users meets or exceeds established standards. Coordinate with all functional departments (both corporate and system) regarding the optimization of overall business efforts.
Installs, disconnects, troubleshoot video, high speed internet services and telephony services.
Drives company vehicle between office, warehouse and work sites and maintains company vehicle.
Educates customers regarding their existing and new services and informs them about other Cox services and sells additional services to customers.
Complies with all safety procedures and policies.
Plans daily route, requisitions equipment and supplies and stocks vehicle.
Resolves customer complaints.
Ensures quality of processes, programs and customer satisfaction
HS diploma, GED or relevant work experience
5-7years of experience in related area of responsibility
Valid state drivers license and a good driving record
PC and Windows software skills
Stable work history
Able to work required shifts, standby and overtime (if necessary)
Minimum of one year of work experience in at least one of the following areas: structured wiring (e.g., new construction electrical, low voltage wiring, home entertainment system wiring); field service installation and repair in voice (telephony); data (HSI), or video (RF/cable).
Minimum of one year of direct customer service experience
Essential Job Functions
Ability to carry and use tools and equipment
Ability to complete documentation, and inspect, install, and repair materials and equipment
Ability to locate work sites
Requisite ability required to drive motor vehicle
Adequate ability to distinguish different colors of wire
Ability to communicate in person and by telephone
Ability to bend, stoop, and crawl
Ability to lift up to 70 pounds to lift, position, and carry 28-foot extension ladder
Ability to climb ladders and/or utility poles and work in high places
Ability to work in small places (such as crawl spaces and attics)
Ability to tolerate temporary exposure to fumes, airborne particles, and extreme, non-weather-related heat
Ability to work outdoors, at night and in extreme weather conditions and heat when needed
DEPT/ORG SCOPE & IMPACT: Senior support roles highly experienced in area of responsibility; Performs all of the standard and some specialized more complex aspects of the function; increases department or area impact
PROBLEM COMPLEXITY: Applies advanced skills to resolve complex problems independently; May modify processes to resolve situations
AUTONOMY: Under limited supervision, relies on experience and exercises independent judgment to determine best approach to achieve desired outcomes. Course of action is often determined by interpreting procedures and policies; Work typically involves periodic review of output by a supervisor/manager or direct 'customers' of the process
KNOWLEDGE: Thorough knowledge of tasks and responsibilities. Effectively applies skills in accomplishing tasks
INFLUENCING/PEOPLE LEADERSHIP: Is sought out and/or assigned to provide general guidance/direction, training, and technical assistance to junior level support personnel; Contributes to employees' professional development but does not have hiring or firing authority
Cox Communications values employees as our most important resource. We invest in the success of employees and their families by offering a variety of benefits programs. A few selected benefits include:
YourWealth: 401K plan and pension plan
YourHealth: medical, dental, vision, prescription drug, long-term disability and flexible healthcare spending accounts
YourLiving: short-term disability, personal leave, adoption assistance and long-term care insurance
YourCareer: mentoring and training opportunities
About the Company
Cox Communications is a broadband communications and entertainment company, providing advanced digital video, Internet, telephone and wireless services over its own nationwide IP network. The third-largest U.S. cable TV company, Cox serves more than 6 million residences and businesses. Cox Business is a facilities-based provider of voice, video and data solutions for commercial customers, and Cox Media is a full-service provider of national and local cable spot and new media advertising.
Cox is known for its pioneering efforts in cable telephone and commercial services, industry-leading customer care and its outstanding workplaces. For seven years, Cox has been recognized as the top operator for women by Women in Cable Telecommunications; for five years, Cox has ranked among DiversityInc's Top 50 Companies for Diversity, and the company holds a perfect score in the Human Rights Campaign's Corporate Equality Index. Cox is an equal opportunity employer. More information about Cox Communications, a wholly owned subsidiary of Cox Enterprises, is available at www.cox.com and www.coxmedia.com.
How To Apply