This position is no longer open for applications

Customer Service Co-ordinator

Location: Woodingdean (Free parking on site)

Salary: £16,500 + benefit package

Hours: Full Time 37.5 hours per week (3 days per week 9am-5pm and 2 days 11.30am – 19.30pm) with 2 Saturday per month 10.00am-14.00pm (time taken back in lieu)

I have great pleasure in supporting a highly reputable organisation that is looking to employ a dynamic and customer focused candidate to join their client service team based in their offices in Woodingdean.

Responsibilities:

• Respond to emails from clients
• Deal with client queries over the phone
• Book client appointments
• Diary management
• Complaint resolution
• Updating the CRM
• Follow up on call campaigns
• Liaising with other departments
• Ad-hoc project work
• Work to KPI’s and SLA’s within a FCA regulated environment

The right candidate will have the following skills and attributes:

• Proven telephone customer service experience
• Excellent IT skills
• Great attention to detail
• Self-motivated and pro-active
• Excellent telephone manner

This is a fantastic opportunity to join a professional and friendly company that offers excellent training. For more information on this role please contact Sarah Nicholas on 01273 94781