Helpdesk Administrator (SC6281) Hassocks, England
Do you have excellent customer service skills with a professional telephone manner?
Are you a real problem solver?
Do you have a passion for IT with good technical knowledge?
If so, we are currently looking for an Helpdesk Administrator to join a busy IT team supporting with all admin duties.
The Role:
Working alongside other members of the IT Department to provide technical support to all departments within the company. First and Second line support L1/L2 to staff for IT issues.
Training will be provided in all aspects of the role.
Responsibilities:
• Administration of SYSAID Helpdesk software.
• Technical support for Dell desktop systems with MS Windows & MS Office
• Crystal Reports administration
• Basic Quantum administration (ERP System)
• Install & setup new desktop computer systems to defined guides & standards
• IT /Phone systems installation, provision & support
• Assist the IT department with all tasks as required
The ideal candidate will have the following skills or experience:
• Practical knowledge of Windows 7, 8 or 10 (additional training provided)
• Some experience of MS Window Server 2008/2012 would be preferred
• Practical knowledge/experience of MS Office 2013/2016 applications
• Practical knowledge of standard computer hardware
• A qualification in an IT related subject
• Strong communication skills at all levels, verbal and written
• Ability to logically fault find and analyse problems
• Ability to prioritise and manage workloads
Due to location you must be able to drive, and the hours are based on a 37.5 hour working week between the hours of 07:00 to 19:00, Monday to Friday.
If this Helpdesk Administrator role based in Hassocks sounds of interest to you then please apply today or call Selica at Pier.