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Customer Retention Advisor

Customer Retention Advisor (5518) Hove, England

Salary: GBP18000 - GBP18000 per annum + £22kOTE

Insurance Retention Advisor

Location: Hove

Salary: £18k with performance bonus £22k OTE

Hours: Mon-Fri 9.00 – 18.00 (shift between these hours and one night per week till 7pm)

My client is looking for a bright and dynamic individual to join their retention team based out of their office in Hove.

Responsibilities:

• Contacting policy holders about their renewals
• Going through other options available
• Dealing with incoming queries
• Retaining customers
• Going through quotations
• Working to renewal targets
• Updating the CRM accurately

The right candidate will have the following skills and attributes:

• Proven telephone Customer service/sales/retention background
• Customer focused
• Have a proven background of working to targets and KPI’s
• Ideally have worked within a FCA regulated environment

This is a great opportunity to work within a friendly and expanding organisation that offers great training and progression. For more information on this role please contact Sarah Nicholas on 01273 947810 or apply today!

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