This position is no longer open for applications

Customer Executive

Customer Executive (38284BR) Faridabad, India

Key Responsibilities:

1. Distributor Management:

· Sourcing and Appointment of Distributors as and when required

· Motivating and Coaching the Distributor Team and handholding where required

· Implementation and management of Distributor Automation System (SAMNA) at the distributor point

· Handling distributor issues with regard to Claims, ROI, IT Support, Supply Chain etc.

· Taking care of route operations, market scheming and stock management at the distributor godown

· Manage stock levels to ensure continuous availability of all SKUs and regular rotation

2. Driving Volume and Growth in the given Territory:

· Managing Primary and Secondary sales

· Operation of trade schemes as defined for the territory

· Maximize distribution across the territory

· Managing High Volume Accounts and Wholesalers (Top Customers)

· Recognizing and activating new selling opportunities in terms of channels, accounts etc.

· Effectively communicating the strategies through gate meetings to PSRs

· Driving of Marketing and Growth initiatives

· Handling trade issues with regards to service, discounts, expiry / damage etc.

· Dealing with consumer complaints effectively upholding Pepsi Co values and integrity

3. Merchandising and Promotion

· Manage stock levels to ensure continuous availability and regular rotation

· Ensure filling and rotation of all shelf, displays and equipment as per PepsiCo standards through the PSR / Merchandising team

· Ensure utilization of point of purchase material

4. System Compliance:

· Maintenance of Sales Tools including Execution Planner, Coaching Calendar, One-With-One, Work-With and Blue Book

· Min. 18 days of Work With in the market

5. Channel Management

· Awareness of various channels like grocery, eateries etc

· Awareness of upcoming channels like Modern Trade and how to tap them effectively

· On boarding of particular channels to channel-specific schemes, if any

6. Managing/ developing his team

· Coaching of PSRs

· Effective guidance and handholding to the merchandisers

· Being a communication channel between the company and the PSR

Allotting clear responsibilities to team members- assigning targets etc

Profile

Experience and Qualification

  • MBA in Sales/ Marketing with 1-2 years’ work experience in FMCG/ Retail
  • Graduate with 3-5 years’ work experience in FMCG/ Retail

Skills and Behavioral Attributes

  • Communication Skills
  • Negotiation Skills
  • People management skill
  • Time Management
  • Critical Thinking
  • Analytical Ability
  • Self Confidence
  • Target Orientation
  • Sales Aptitude
  • Physically Fit
  • No Mobility Constraints
  • Basic Computer Skills – MS Office
  • English and local Language