This position is no longer open for applications

Castle Hospitality and Cleaning division are currently recruiting for a Live in Manager position based on the outskirts of Whitby. This role is based in a beautiful bespoke country inn with beautiful views, offering excellent local food including an awarding winning local pie. The rooms are personal and finished to a high standard which is a theme throughout the Inn.

The role is to help ensure the overall smooth running of the hotel and requires multi-tasking that can include serving drinks, working on Reception, administration (e.g. job interviews, building social media profile), in the kitchen or dealing with suppliers. Training staff to a high standard will be a big priority, building great relationships with customers and staff.

Roles and Responsibilities

• Managing service from Front of House to kitchen aided by a capable team.
• Maintain effective communication, at all times, among the team and owners to ensure all staff are aware of their daily responsibilities.
• Deal with all enquiries in a professional and courteous manner, in person, on the telephone or via e-mail.
• Assist and manage in keeping the hotel clean and tidy, at all times
• Deal with customer complaints in a professional manner
• Keep up to date with current promotions and hotel pricing, to provide information to guests, on request, while maximising bedroom sales opportunities
• Complete daily administration tasks as required
• Manage, and delegate to, team members tasks that need to be done to ensure the smooth running of the hotel and restaurant
• Ensure that all bedrooms and areas under your responsibility are checked thoroughly on every shift, confirming that they meet our standards
• Monitor and oversee maintenance issues as requested and liaise with third-party contractors as required
• Be accountable for all relevant product delivery and stock management including setting stock levels, checking, counting, storage, reconciliation and loss investigation
• Contribute to weekly staff rotas and raise/address any issues with owners
• Complete all required health and safety/fire checks on time
• Be responsible for evacuation, in cases of emergency, acting as first point of contact for the team, guests and the emergency services
• Report any security issues to the hotel directors immediately
• Take responsibility for extra management tasks, as required
• Maintain personal knowledge by completing in-house training and workbooks
• Always adhere to all company policies and procedures and ensure compliance with licensing laws, health and safety and other statutory regulations

The Requirements

• This is a live-in position, offering a self-contained 1 bedroom flat
• Previous managerial experience within the hospitality sector
• A strong back ground in hospitality or leisure sector
• Qualifications in hospitality would be beneficial
• Comfortable working in a hands-on position.

The Company

• Award winning 4-star inn priding themselves in good customer service, food and beautiful rooms
• Rural locations on the outskirts of Whitby
• 10 En-suite bedrooms in an idyllic setting
• Independent family run inn with a small friendly team

The Benefits

• A live-in position with a self-contained 1 bed room flat
• In a beautiful rural village setting
• Up to £25,000 salary depending on experience
• Working for a very successful awarding winning country in
• A full time permanent positions working all year round