Service Desk Analyst – (First Line Support, Help Desk Engineer) (SS/ServiceDesk0507) Chorley, England
| Salary: | Benefits |
Service Desk Analyst – (First Line Support, Help Desk Engineer)
Service Desk Analyst sought by a growing software house in Chorley. You will provide 1st line support to the companies customers on their data management products.
Key responsibilities:
- First point of contact for all customers
- Provide 1st Line Support
- Responsible for the triage of Service Desk calls received and prioritise them
- Log all calls and respond to all service desk calls through telephone, email or web portal
- Meet deadlines within SLAs
- Keep up to date on all products in order to provide the best service to the customers.
The ideal candidate will have at least a years’ experience as a Service Desk Analyst working on a busy service desk and will have excellent customer service skills.
This is an excellent opportunity for a proven Service Desk Analyst to grow their career with a market leading software house. The company offer training and support for all employee’s and offer progression within the business.
Service Desk Analyst – Chorley